When a workflow doesn’t behave as expected, troubleshooting helps you pinpoint why contacts aren’t enrolling, actions aren’t firing, or messages aren’t sending. This section gathers articles to help you diagnose and resolve common workflow issues so your automations run reliably.

Frequently Asked Questions #

What does workflow troubleshooting cover? #

It covers identifying and resolving common problems in your automations, such as contacts not enrolling, actions not executing, or messages failing to send.

Where can I see errors in my workflow? #

Check the Execution Logs tab for action-level errors and the Workflow Needs Review tab for flagged issues. Errors are highlighted so you can investigate quickly.

Why might a contact not be entering my workflow? #

Common causes include trigger filters that exclude the contact, the Allow Re-Entry setting, or the contact not meeting the trigger conditions. Reviewing the trigger setup usually reveals the issue.

How can I tell which step a contact stopped on? #

Use the Enrollment History and Execution Logs to view each contact’s current action, status, and execution path through the workflow.

What should I do after fixing a workflow error? #

Test the workflow again to confirm the fix, then mark any reviewed errors as read so you can track which issues have been addressed.