Gift cards function as a prepaid balance that customers can purchase, send, or receive from your business. Since money is involved, it’s important to be able to monitor their issuing and details. Let’s learn how to do it.
Viewing Gift Card Orders #
To start, navigate to the Gift Cards tab inside the Payments section, select Total Gift Cards Issued, and select Orders. All issued gift cards will be in this area regardless of their status or remaining balance.
To limit the results, you can use the filters to look for cards with a specific status, purchase value, or contact.
You can view the value, expiry date, and owner at first glance. For more details, click the card to open the gift card order details page.
Gift Card Order Details #
The gift card order details page contains:
- Purchaser or sender info.
- Recipient info.
- Hidden gift card number (visible by toggling the show gift card code option).
- Delivery method and schedule.
- Denomination and quantity.
Gift cards sent directly without payment do not appear in the Orders tab, so this will be your principal method of monitoring, making it easy to keep control of all issued gift cards and their details.
Frequently Asked Questions #
Where do I track gift card orders? #
Navigate to the Gift Cards tab in the Payments section, select Total Gift Cards Issued, then select Orders to see all issued gift cards.
Do all issued gift cards appear in the Orders area? #
All issued gift cards appear regardless of status or remaining balance, except gift cards sent directly without payment, which do not appear in the Orders tab.
How can I narrow down the list of orders? #
Use the filters to search for cards with a specific status, purchase value, or contact.
What information is on the order details page? #
It includes purchaser or sender info, recipient info, the hidden gift card number, delivery method and schedule, and the denomination and quantity.
How do I see the gift card code? #
On the order details page, toggle the show gift card code option to reveal the otherwise hidden gift card number.
What is the best way to monitor directly sent gift cards? #
Since directly sent gift cards do not appear in the Orders tab, the gift card order details and All Gift Cards areas are your principal method of monitoring them.
