Empower yourself to use the power of Google My Business! With this connection, you can manage all GMB messaging right inside your CRM. Call tracking will establish a unique tracking phone number and attach it to your GMB location. This method separates traditional customer phone calls from more organized interactions inside your account, bringing everything into one streamlined digital process.
Connecting GBP #
Start by heading to the Integrations tab inside your account settings, and click the Connect button under the GBP icon.
Organize the pages as you prefer by selecting an option in the “Search by” dropdown menu.
Select the Google My Business page you’d like to connect, then click Connect.
All selected pages across groups will be displayed under the “Selected Pages” heading. Pages where call tracking is enabled will be highlighted with a call icon for easy identification.
Managing the Integration #
To disconnect GMB, click the three-dot icon and select “Disconnect.” This action will unlink GMB from the platform, ensuring that no further data or updates are synced.
You can also change the connected page or add more by clicking Manage Pages. This will open a list view of any pages you have under the same Google Account.
Switch the connected page or add more by checking the box next to the page’s name.
Click the Connect or Manage Channels option to modify the social media and messaging channels connected to the GBP.
This will open a list of channels you can connect to your Google Business Page, either by selecting them or typing your username.
Once you’ve entered your desired channel credentials, click Save in the bottom right corner.
Saving will update your GBP-connected profiles. You can verify this connection by clicking the square icon under “Update GBP.”
This option will open a tab containing your GBP for editing.
Your Google Business Page will be the first point of contact for most customers when looking for your business, so keeping it connected to your CRM provides a great way to increase interest in your business and makes it easy to manage incoming leads.
Frequently Asked Questions #
What can I do once Google My Business is connected? #
You can manage all GMB messaging directly inside your CRM and use call tracking to capture and organize phone interactions tied to your GMB location.
How does call tracking work with GMB? #
Call tracking establishes a unique tracking phone number attached to your GMB location, separating traditional customer calls from more organized interactions within your account.
How do I connect my Google Business Profile? #
Go to the Integrations tab in your account settings, click Connect under the GBP icon, select the Google My Business page you want, and click Connect.
Can I connect or switch between multiple GBP pages? #
Yes. Click Manage Pages to see all pages under the same Google Account, then check the box next to a page’s name to switch the connected page or add more.
How do I add messaging channels to my GBP? #
Click the Connect or Manage Channels option, select the channels or enter your username for each, then click Save in the bottom right corner to update your connected profiles.
How do I disconnect Google My Business? #
Click the three-dot icon and select “Disconnect.” This unlinks GMB from the platform so no further data or updates are synced.
