Gathering customer feedback provides you with helpful insights that help you optimize your operations and improve your services. Let’s check how to use the Rating Element to make opinion collection easier.

Adding The Element #

To start, navigate to the Form, Survey, or Quiz builder inside the Sites section.

Inside the builder, drag the Rating Element into the layout.

Click the element to edit its settings. First, change the element’s label and optionally make it required in the General Settings.

Open the Rating Settings, where you can modify:

• Icon Settings: Use these options to change the icon’s appearance and alignment.
• Count: This defines the total icons for the rating; you can select from 1 to 10.
• Rating Text: Define the shown text for the lowest and highest rating values.
• Rating Storing: Choose how the value should be stored. You can choose from absolute (4 out of 5), percentage (80%), or fraction (0.8).
• Icon Colors: This allows you to customize the colors of the icons upon selection and the standby color when a rating is unselected.

Once you’re satisfied, complete your form, survey, or quiz. As customers respond to your inquiry, the data will be stored in their contact record, the submission table, and the contact timeline. This information can be exported as a PDF for easier management.

Frequently Asked Questions #

Where do I add the Rating Element? #

Open the Form, Survey, or Quiz builder in the Sites section and drag the Rating Element into your layout.

How many rating icons can I display? #

You can set the Count from 1 to 10 icons in the Rating Settings.

How can the rating value be stored? #

You can store it as an absolute value (4 out of 5), a percentage (80%), or a fraction (0.8) using the Rating Storing option.

Can I customize the rating icons? #

Yes. The Icon Settings let you change the icon’s appearance and alignment, and Icon Colors let you set selected and standby colors.

Where is the submitted rating data stored? #

Rating data is stored in the contact record, the submission table, and the contact timeline, and can be exported as a PDF.

Can I make the rating field required? #

Yes. In the General Settings for the element, you can optionally mark the rating field as required.