Whenever a customer completes a purchase from your e-commerce store, they receive an email confirming the products they have acquired. Receiving an internal notification similar to this is really helpful for monitoring order fulfillment and readjusting inventory. So, let’s learn how to get that notification set up!

Enabling Internal Notifications #

Head to the Settings tab inside the Payments section, and switch to the Team Notifications under the Notifications dropdown menu.

Enable the order confirmation notification type you want to have; you can pick email, SMS, or both.

Select the template you’d like to use from the drop-down menu.

Email Template #

If you want to modify the email template you’re using, click the preview button.

This will open the integrated email builder for you to customize your template.

SMS Template #

To edit or create a new SMS template to use, click the Manage option.

This will redirect you to the Snippets tab so you can create a new text template or edit an existing one.

Once you’ve set your template, simply head back to the previous page. Select your desired template, then click Save Changes.

There you have it; now, every time a customer completes a purchase, your admin team will be notified of the products purchased. This, along with the added customization, will help you manage your products easily and minimize fulfillment mistakes. We hope you enjoy it!

Note: To receive these notifications, the user must be an Account Admin and listed with a valid email and/or phone number.

Frequently Asked Questions #

Why set up internal order notifications? #

Internal notifications alert your team whenever a customer completes a purchase, which helps you monitor order fulfillment, readjust inventory, and minimize fulfillment mistakes.

Where do I enable these notifications? #

Go to the Settings tab inside the Payments section and switch to Team Notifications under the Notifications dropdown menu, then enable the order confirmation notification type you want.

Can I receive notifications by SMS as well as email? #

Yes. You can choose email, SMS, or both when enabling the order confirmation notification type.

How do I customize the email template? #

Click the preview button next to the email template to open the integrated email builder, where you can customize your template.

How do I edit the SMS template? #

Click the Manage option, which redirects you to the Snippets tab where you can create a new text template or edit an existing one. Then return, select your template, and click Save Changes.

Who is eligible to receive these notifications? #

To receive the notifications, the user must be an Account Admin and be listed with a valid email address and/or phone number.