The Private Channel Access Granted trigger allows you to automate processes based on a user gaining access to one of your Community Private Channels, such as sending follow-up emails, notifying team members, or providing access to another channel.
To get started with this trigger, navigate to the Workflows section within your account, then opt to edit an existing workflow or create a new one.
Select Add New Trigger. This will display the trigger list, where you will need to locate and select the Private Channel Access Granted trigger.
Update the name of the trigger within the Workflow Trigger Name field to accurately reflect its intended purpose.
Filters #
Within the Filters section, choose an Operator from the dropdown menu. If you selected the “Is” or “Is Not” operator, choose the relevant Community Group when prompted.
Note: Please ensure that the selected group includes at least one private channel. If no private channels are available within the group, the workflow will not be successfully registered.
Further refine the trigger by applying additional filters to target specific private channels, if desired.
Save the trigger and begin adding actions to your workflow. With these steps in place, you can confidently manage workflows tied to private channel access within your community.
Frequently Asked Questions #
When does the Private Channel Access Granted trigger fire? #
It fires when a user gains access to one of your Community Private Channels.
How do I add this trigger? #
In the Workflows section, edit or create a workflow, select Add New Trigger, then locate and select Private Channel Access Granted.
What does the Operator filter do? #
It lets you choose how the trigger evaluates the group. If you select “Is” or “Is Not,” you then choose the relevant Community Group.
Why might my workflow fail to register? #
If the selected group does not include at least one private channel, the workflow will not be successfully registered.
Can I target a specific private channel? #
Yes. You can apply additional filters to target specific private channels within the group.
What can I automate after access is granted? #
You can send follow-up emails, notify team members, or provide access to another channel.
