As an agency owner, helping your customers is crucial. When a sub-account is restricted from sending messages, a notification banner will replace the “You are now A2P 10DLC compliant” banner in the Phone Numbers section. This banner displays restriction statuses for accounts limited due to exceeding error rate and/or opt-out rate thresholds.

Lifting a Restriction #

Agency owners and admins can lift the temporary restrictions imposed on a sub-account when they breach the error and opt-out rate thresholds. To do so, click Lift Restriction.

A window will appear to explain the consequences of lifting the suspension. Check the consent box, then type confirm to complete the lift.

Note: If you complete this step, you are providing explicit acknowledgment of the risks involved.

Upon completion, the sub-account’s messaging capabilities will be immediately restored.

A Few Important Notes #

• This feature is available only for agencies with a minimum of 3 months in HighLevel and outside the trial period.
• The feature is not valid for Carrier Suspensions.

Frequently Asked Questions #

Who can lift a messaging restriction on a sub-account? #

Agency owners and admins can lift the temporary restrictions imposed on a sub-account when it breaches the error rate and/or opt-out rate thresholds.

How do I lift a restriction? #

Click Lift Restriction, review the consequences in the window that appears, check the consent box, and type “confirm” to complete the lift. Messaging capabilities are restored immediately.

Why is a sub-account restricted from sending messages? #

A sub-account is restricted when it exceeds the error rate and/or opt-out rate thresholds. A notification banner replaces the A2P 10DLC compliant banner in the Phone Numbers section to indicate the restriction status.

Are there eligibility requirements to use the Lift Restriction feature? #

Yes. The feature is available only for agencies that have been in HighLevel for at least 3 months and are outside the trial period.

Can I lift a Carrier Suspension with this feature? #

No. The Lift Restriction capability does not apply to Carrier Suspensions.

What happens after I lift a restriction? #

By lifting the restriction, you provide explicit acknowledgment of the risks involved, and the sub-account’s messaging capabilities are immediately restored.