Every inbound email is a potential lead, support request, or deal moving forward, so responding to them fast is key to ensuring customer satisfaction. The Inbound Email trigger captures emails the moment they land, including first-touch messages from people who aren’t in your CRM yet, allowing you to route and respond to inquiries automatically without manual sorting.

Setting Your Trigger #

Head to the Workflows tab inside the Automation section and create a new build.

Click Add New Trigger and select Inbound Email.

Filters #

• Email sent to / Mailbox: Specify which mailbox to include or exclude from the workflow.
• Has attachments: Include or exclude only emails with attachments.
• From: Specify the sender email to include. Use Equals to include only a specific address, or Contains / Does not contain to include or exclude entire domains.
• CC: Specify which email addresses should be included or excluded for the trigger to start.
• Subject: Specify which text the subject should contain by selecting an operator and entering the text.
• Body (plain text): Specify which text the email’s body should contain by selecting an operator and entering the text.
• Replied to Workflow: Limit the trigger to responses to other email actions.
• Contact tag: Include or exclude email addresses associated with contacts that have a specific tag.

In advanced settings, you can toggle Trigger only for new email conversations to exclude replies to existing email threads.

Once happy with your filters, click Save Trigger.

Now you can start a workflow whenever an inbound email is received in your mailbox. This covers cold emails from brand-new senders, warm emails from existing contacts, and, if you allow it, replies inside existing threads, helping you automate lead capture, routing, support intake, and follow-up from the moment an email arrives.

Frequently Asked Questions #

When does the Inbound Email trigger fire? #

It fires the moment an email lands in your mailbox, including first-touch messages from senders not yet in your CRM.

Can it trigger on emails from people not in my CRM? #

Yes. It captures first-touch messages from brand-new senders, not just existing contacts.

What filters are available? #

Mailbox, Has attachments, From, CC, Subject, Body (plain text), Replied to Workflow, and Contact tag.

How do I include or exclude an entire domain? #

Use the From filter with the Contains or Does not contain operator to include or exclude whole domains.

Can I exclude replies to existing threads? #

Yes. In advanced settings, enable Trigger only for new email conversations to exclude replies to existing threads.

What can I automate after this trigger? #

You can automate lead capture, routing, support intake, and follow-up the moment an email arrives.