The Execution Logs Tab in Workflows provides an overview of every action customers take during the workflow process. By using this tab, you can make sure that your workflow operates effectively and identify any potential issues that may arise during execution.

Select a workflow from the Automation tab to get started.

Workflow Title #

The title of the workflow is shown at the top center of the page. To rename the title, simply click on it and enter the new name in the provided field.

Execution Logs #

Below the workflow title, select the Execution Logs option to get a clear picture of how your contacts are moving through the workflow.

Filter By Date #

Easily filter execution logs by their execution date by selecting a desired time frame from the dropdown menu.

Note: Execution Logs are available up to the last 30 days.

Filter By Action #

Use the All Actions filter to view contacts on a specific step. Enter a few characters in the search bar to locate the action easily.

Filter By Status #

To view contacts with a certain status, click on the All Status dropdown menu and choose the specific status. Utilize the search bar to streamline your search process.

Filter by Contact #

If you are navigating a lengthy list of action items, you can efficiently search for a specific customer by typing their name in the “Select Contact” field.

Refresh #

Click the refresh icon to display the most current data in your Execution Logs.

Execution Logs Table #

The Execution Logs table offers a detailed list of all data related to actions performed on contacts. This includes:

• Name of the contact the action is associated with.
• Current Action being performed on the contacts as identified by the chosen action name.
• Status of the action.
• Date and time the action was executed.

Actions column #

In the Actions column, you can access execution details for any specific action, view the execution history of all actions associated with the current action and contact, review action executions of the contact for all enrollments the contact has had for this workflow, or go to the action, which opens a side panel with the action’s details and redirection to the builder.

Note: For workflows with the Allow re-entry setting disabled, the execution history and contact history buttons will display the same data.

When an action encounters an error, the Status field and the View Details button will be highlighted, enabling users to quickly identify issues and take appropriate action.

Consistently assess the execution logs of your workflows to confirm that processes are executing as intended.

Frequently Asked Questions #

What does the Execution Logs Tab show? #

It provides an overview of every action performed on contacts during a workflow, including the action name, status, and the date and time it was executed.

How far back can I view execution logs? #

Execution Logs are available for the last 30 days.

How can I narrow down the logs? #

You can filter by execution date, by action, by status, and by contact name using the “Select Contact” field.

How do I spot actions that failed? #

When an action encounters an error, its Status field and the View Details button are highlighted so you can quickly identify and address the issue.

What can I do from the Actions column? #

You can view a specific action’s execution details, see the execution history for the current action and contact, review the contact’s executions across all enrollments, or jump to the action in the builder.

Why might execution history and contact history show the same data? #

For workflows with the Allow re-entry setting disabled, the execution history and contact history buttons display the same data because the contact has only one enrollment.