The Review Received trigger helps you fully automate your review management, from filtering to responding, leading to more customer interactions and heightened efficiency. Here is how to use it.

Setting Up the Trigger #

Create a new workflow or edit an existing one in Draft.

Click + Add New Trigger and select New Review Received.

Available Filters #

Click Add Filters to set added criteria. For this trigger, there are three main filters:

• Is Review Spam: Separates reviews that the system has marked as Spam from those that are not spam.
• Review Rating: Separates reviews depending on whether the rating is equal to, greater than, or less than the selected number.
• Review Source: Separates reviews based on the page you received them on, which is especially useful if you are managing several branches or review pages.

You can mix and match these filters based on your needs. If none are selected, you can use these filters as conditionals in your If/Else actions.

And there you have it. Enjoy the simplified review responses and automated management this trigger brings, helping you connect with customers, make them feel appreciated and heard, and build a strong, positive reputation online.

Frequently Asked Questions #

What does the Review Received trigger do? #

It starts a workflow whenever a new review comes in, letting you automate filtering and responses to manage your online reputation efficiently.

How do I add this trigger? #

Create or edit a workflow in Draft, click + Add New Trigger, and select New Review Received.

What filters are available? #

Three main filters: Is Review Spam, Review Rating, and Review Source.

Can I use the filters in If/Else actions instead? #

Yes. If you do not select filters on the trigger itself, you can use the same criteria as conditionals within your workflow’s If/Else actions.

Why is the Review Source filter useful? #

It separates reviews based on the page they were received on, which is especially helpful when managing several branches or review pages.

Can I combine multiple filters? #

Yes. You can mix and match the available filters to match the exact review conditions you want the workflow to act on.