Having a phone number for your business allows you to communicate with your customers and market to them where they are. However, to protect consumers, there are certain rules and regulations in place that you have to follow to acquire a phone number.

For users outside the US and Canada, these requirements include verifying your address and submitting documentation to purchase a phone number. So, if you tried to get a phone number and saw a message asking you to pick an address or encountered an orange icon, this article is here to help.

Creating Addresses and Bundles #

Head over to your Settings, then go to the Regulatory Bundle/Address tab inside the Phone Numbers section. Click the +Create button; this will open a pop-up window for you to select the bundle you want to add.

Adding Addresses #

Select the Address bundle, then click Next. This will prompt you to input the necessary address information. Fill out the form with your business information following the prompts shown:

• Friendly Name: This will be the business name.
• Customer Name: This will be the business representative’s name.
• Address Line: Street address of your business or yourself, separate from your Country, State/Province/Region, City, and Postal Code.
• Address Details: Fill out the rest of your address according to the respective field.

After filling it out, click Submit, and you will see a confirmation message.

Creating Bundles #

• Select Regulatory Bundle, then click Next.
• Choose the country (for example, Australia).
• Select a mobile number for dual functionality (voice and SMS), then click Next.
• Follow the steps to upload the required documents for verification. This will vary from country to country, but generally includes your business registration and a utility bill.

Frequently Asked Questions #

What if the address and bundles don’t show up in the dropdown? #

Ensure that the regulatory bundles and addresses have been approved by the regulatory authority. Once approved, they should appear in the dropdown menu for selection.

What documents are required for verification? #

The required documents vary depending on whether the phone number is for individual or business use. Typically, personal identification or business ID verification documents are required.

Who needs to complete address and bundle verification? #

Users outside the US and Canada must verify their address and submit documentation before purchasing a phone number.

Where do I create an address or regulatory bundle? #

Go to Settings > Phone Numbers > Regulatory Bundle/Address tab and click +Create to choose the bundle type.

What does the orange icon when buying a number mean? #

It indicates that address verification or a regulatory bundle is required before you can complete the purchase.

Why is my regulatory bundle taking time to use? #

Bundles and addresses must be approved by the regulatory authority first. Until approval, they will not appear as selectable options.