A chat widget on a website is a powerful tool for collecting lead information as it provides a direct and instant connection between the business and the potential customer. It allows visitors to ask questions, get immediate responses, and provide their contact details, all while still browsing the site. This information can then be used by the business to follow up with the lead and potentially convert them into a customer. Additionally, having a chat widget on the website can enhance the overall customer experience by providing a quick and convenient means of communication.

Feature Key Points #

• Customize widget appearance and text.
• Add to internal funnels and website pages.
• Embed on external landing pages or websites.
• Integrated into the conversations area.
• Automate chatbots with workflows.

Feature Benefits #

• 75% of people prefer texting over talking.
• Text messages are read within 3 minutes by 9 out of 10 people.
• Text messages have a 98% open rate, compared to email’s 20%.
• Text messages have a 45% response rate, while email’s is only 6%.
• Can be added to any website or landing page, inside or outside the system.
• Collect contact and lead information from any source.
• Respond to messages via SMS to follow up quickly.
• Messages are received in the conversations area for easy response.

Frequently Asked Questions #

What is a 2 Way SMS chat widget? #

It is a chat tool you can place on your website or landing pages that lets visitors message you and provide their contact details, with your replies delivered via SMS for quick two-way conversations.

Where can I add the chat widget? #

You can add it to internal funnels and website pages, and you can also embed it on external landing pages or websites, inside or outside the system.

Can I customize how the widget looks? #

Yes. You can customize the widget’s appearance and text so it matches your brand and messaging.

Where do incoming messages appear? #

Messages are received in the conversations area, where you can respond easily and follow up via SMS.

Can I automate responses to the chat widget? #

Yes. You can automate chatbots with workflows, so contacts receive timely responses and follow-ups without manual effort.

Why use SMS instead of email for follow-up? #

Text messages have a 98% open rate compared to email’s 20% and a 45% response rate versus email’s 6%, and most people read texts within minutes, making SMS a faster and more effective follow-up channel.