Call Reporting gives you a consolidated view of your account’s calling activity, helping you track call volume, outcomes, and trends over time. The articles in this section walk you through the available call reports and how to interpret them.

Frequently Asked Questions #

What is Call Reporting? #

Call Reporting is a set of reports that consolidate your account’s calling activity, including call volume, outcomes, and performance trends.

What can I learn from Call Reporting? #

You can track how many calls were made and received, how many were answered or missed, average call durations, and how these metrics change over time.

Where do I find Call Reporting? #

Call Reporting is available within the Reporting section of your account, alongside the other reporting tabs.

Can I filter Call Reporting data? #

Yes. Reports typically let you narrow results by date range and other criteria so you can focus on a specific period or segment of activity.

Who should use Call Reporting? #

Administrators, managers, and team leads use Call Reporting to monitor calling performance, identify trends, and make informed decisions about staffing and process improvements.

Can I export Call Reporting data? #

Yes. Most reports allow you to export the underlying data so you can share it or analyze it outside the platform.