Monitoring and managing SMS-sending activities is crucial for maintaining compliance and ensuring the smooth operation of your messaging services. Effective tracking allows you to stay informed about any adverse actions, such as violations of daily or weekly sending limits, warning emails, and temporary restrictions due to issues like high opt-out rates or specific error codes (for example, 30007). This feature helps you proactively address issues and maintain optimal performance in your SMS communications.
To keep a comprehensive record of these actions, you can access the restriction history through the following path: Settings > Phone Numbers > Messaging > Restriction History.
Date Range #
This feature allows you to focus on relevant data, enabling more precise analysis and better decision-making based on the period most pertinent to your needs.
Date #
In this column, you can view the precise date and time when the restriction was imposed.
Restriction Type #
The Restriction Type column categorizes and identifies the specific nature of each restriction imposed on your SMS-sending activities. By understanding the type of restriction, you can better assess the root cause of the issue and take appropriate actions to resolve it.
Restriction Reason #
This column helps you understand the underlying cause of the restriction, whether it is due to policy violations, high opt-out rates, or other specific issues.
Percentage/Count #
If the restriction is based on a rate, such as the opt-out rate, this column will display the percentage that triggered the restriction. This helps you understand the proportion of affected recipients relative to your total message volume. For restrictions based on a specific number, such as the count of messages sent exceeding a daily limit, this column will show the exact number that led to the restriction.
Additional Details #
This column serves to give you a more comprehensive view of the situation, aiding in troubleshooting and ensuring you have all the necessary information to address the issue effectively.
By staying vigilant and informed about your restriction history, you can maintain the high performance and compliance standards crucial for successful messaging operations.
Frequently Asked Questions #
Where do I find my restriction history? #
Navigate to Settings > Phone Numbers > Messaging > Restriction History.
What kinds of actions appear in the restriction history? #
It records adverse actions such as daily or weekly sending-limit violations, warning emails, and temporary restrictions tied to high opt-out rates or specific error codes.
What does the Restriction Type column tell me? #
It categorizes the specific nature of each restriction so you can assess the root cause and take appropriate action.
What is shown in the Percentage/Count column? #
For rate-based restrictions like opt-out rate, it shows the triggering percentage; for count-based restrictions like exceeding a daily limit, it shows the exact number that caused the restriction.
Can I narrow the restriction history to a specific time frame? #
Yes. Use the Date Range feature to focus on the period most relevant to your analysis.
Why should I monitor my restriction history? #
Staying informed lets you proactively resolve issues, protect your sender reputation, and maintain the compliance and performance standards needed for successful messaging.
