A completed order is an awesome opportunity to nurture that customer and get them to engage more with your business, especially if they use a coupon. A coupon lets you know more about them, where they heard about your business, and what kind of offer is likely to interest them. So, to help you ensure you don’t miss this chance, we’ll use workflows to make the response and management process easier.

Setting The Trigger #

To start, navigate to the Workflows tab inside the Automation section and create a new workflow.

Click the plus sign icon to add a trigger and select Coupon Code Redeemed.

Adding filters #

To limit which events trigger the workflow even further, click the “+ Add Filter” button. The main filters for this trigger are:

• Contact Email ID: To filter for users with a specific email provider, for example, @gmail.com.
• Contact Tag: This limits the workflow to orders placed by contacts with certain tags assigned to them.
• Coupon Code: This lets you limit the workflow to coupons with a specific name.
• Coupon Type: To filter between Net Amount and Percentage coupons.
• Coupon Value: This lets you set a numeric value to define the orders that trigger the workflow based on the amount of money they discount in total.
• Order Value: To filter for orders in a specific price range without the discount being applied.
• Product Collection: Using this filter will ensure the workflow is only triggered when the order contains products from your selected collection.
• Product Type: Using this filter will ensure the workflow is only triggered when the order contains either one-time or Recurring products.
• Product(s) In Order: Using this filter will ensure the workflow is only triggered when the order contains one of the selected products.
• Redemption Count: This filters the orders based on how many times the applied coupon has been redeemed.
• Source: To filter the orders based on where they originate from.

To set them up, select your filter, add the conditional operator (for example, Is, Is not empty, or Is any of), then add the value to include or exclude.

Save the Trigger #

Review and confirm your setup, then save the trigger.

Finally, test the workflow to ensure it behaves as expected, then activate the workflow so it begins running once a coupon is successfully used in a completed transaction.

Frequently Asked Questions #

When does the Coupon Code Redeemed Trigger fire? #

It fires when a coupon is successfully used in a completed transaction, subject to any filters you apply.

Can I trigger only for a specific coupon? #

Yes. Use the Coupon Code filter to limit the workflow to coupons with a specific name.

Can I filter by coupon type or value? #

Yes. The Coupon Type filter distinguishes Net Amount and Percentage coupons, and the Coupon Value filter targets a discount amount.

Can I narrow the trigger to certain products? #

Yes. Use the Product Collection, Product Type, or Product(s) In Order filters to target orders containing specific products.

How do I set up a filter? #

Select the filter, add a conditional operator such as Is, Is not empty, or Is any of, then add the value to include or exclude.

Should I test the workflow before activating? #

Yes. Save the trigger, test the workflow to confirm it behaves as expected, then activate it.