WhatsApp’s widespread popularity allows businesses to connect with customers globally. To make conversation management easier, you can use pre-designed message sequences to guide users. Let’s check how to integrate them into a workflow to streamline management.
Prerequisites #
- Navigate to the WhatsApp tab inside your account settings and switch to the Flows tab.
- If you haven’t before, create a flow.
Setting Your Workflow #
- Navigate to the Workflows tab inside the Automation section and click Create Workflow.
- Set the trigger as Customer Replied with the filter Reply Channel WhatsApp.
- Click the plus sign icon to add an action and select WhatsApp: Send Flows.
- Select the flow you wish to use.
- Customize the flow’s information if needed, then click Save Action.
This will create a branch for you to configure the actions to follow. Configure any following actions, and you’re done. You can use these flows to guide users through specific interactions, such as booking appointments or collecting information directly inside WhatsApp.
Frequently Asked Questions #
Are there any costs associated with sending WhatsApp Flows for appointment booking? #
The first 1,000 service conversations for appointment booking using WhatsApp Flows are free each month. After that, charges may apply based on WhatsApp’s pricing model.
Can appointments requiring payment be booked through a WhatsApp Flow? #
No. Appointments that require payments cannot be booked through the WhatsApp Flow, as WhatsApp currently does not support payments.
Are custom fields supported in WhatsApp Flows? #
Only default form fields are supported. Custom fields must be handled manually.
Can I book recurring appointments with this action? #
No. Recurring calendar events are not supported within the WhatsApp Flow.
Is guest booking available? #
No. Guest booking functionality is not available within the WhatsApp Flow.
What trigger should I use for this action? #
Use the Customer Replied trigger with the Reply Channel WhatsApp filter so the flow is sent in response to a WhatsApp reply.
