The Voice AI Chat Widget allows visitors to communicate with your AI agent using real-time voice conversations directly inside the chat widget. It enables users to talk through their browser’s microphone and speakers without requiring a phone number, download, or call setup. Let’s learn how to create and use one!

Navigate to the Chat Widget tab inside the Sites section and create a new widget.

Select Voice AI as your chat type.

Style #

This controls the initial look of the Widget. Here, you can change the colors, image, position, and more aspects related to the widget’s appearance.

In the Styles tab, you can define the Widget’s Placement (1), icon (2), and theme (3).

In the Widget Customization tab, you can change the Voice AI’s avatar as well as the widget’s position and dimension.

Chat Window #

The Chat Window settings affect the user experience within the chat widget. You can customize the title, intro message, and contact form fields, such as name and phone. Additionally, you can enable or disable features like call-to-action redirects and agency branding.

Messaging #

Here you can change the chat widget’s language.

Agent #

The Agent tab lets you select (1) and rename the AI agent you’re using to respond to your calls.

When selecting a Voice AI Agent, you can pick any previously created one or click + Create New Agent to open the Voice AI builder in a new tab. Once done, the Chat Widget will update the list to include your new creation.

Visitors can now speak naturally with an AI agent, powered by Voice AI, without needing outbound calls, downloads, or external integrations. This helps combine the power of conversational AI with the accessibility of the Chat Widget, creating a new way for businesses to capture, qualify, and engage leads instantly through voice.

Frequently Asked Questions #

What is the Voice AI Chat Widget? #

It is a chat widget that lets visitors have real-time voice conversations with your AI agent directly on your site, using their browser’s microphone and speakers.

Do visitors need a phone number or app to use it? #

No. The Voice AI Chat Widget requires no phone number, download, or call setup. Visitors simply talk through their browser.

How do I create a Voice AI Chat Widget? #

Go to the Chat Widget tab inside the Sites section, create a new widget, and select Voice AI as your chat type. Then configure the Style, Chat Window, Messaging, and Agent tabs.

How do I assign an AI agent to the widget? #

In the Agent tab, select a previously created agent, or click + Create New Agent to open the Voice AI builder. The widget’s agent list updates automatically once your new agent is created.

Can I customize the widget’s appearance? #

Yes. In the Style tab you can set the widget’s placement, icon, and theme, and in Widget Customization you can change the avatar, position, and dimensions.

Can I change the language of the widget? #

Yes. The Messaging tab lets you change the chat widget’s language to suit your audience.