Attribution, in its simplest form, is the process of identifying the channels or sources that have contributed to a contact’s creation or conversion. It plays a crucial role in determining the effectiveness of different marketing channels, enabling businesses to allocate their budgets more efficiently.

• First Interaction: This refers to the first source through which a contact interacted with your system. It remains constant unless the contact data is reset.
• Latest Interaction: This represents the most recent source from which the contact has interacted. It updates with each new interaction.

Locating Contact Attribution Data #

To find attribution data for a contact within the CRM, navigate to the contacts section, select a contact, and then go to the “Activities” tab.

Click either the first or latest attribution source to view detailed UTM data.

Understanding Session Sources #

• CRM UI: Refers to contacts created directly within the CRM interface by a user, rather than through an automated or external source.
• Paid Search: Indicates contacts coming from paid search ads, such as Google Ads.
• Paid Social: Refers to contacts from paid social media ads on platforms like Facebook or Instagram.
• Direct Traffic: Contacts who directly accessed your site by typing the URL or clicking on a bookmark.
• Organic Search: Contacts that found your site through unpaid search engine results.
• Social Media: Contacts coming from non-paid interactions on social media platforms.
• Referrals: Contacts referred from another website.
• Others: Includes various other sources not categorized above, such as SMS, email, or third-party integrations.

Setting Up Ad Reporting #

To accurately track the source of your leads and conversions, it’s essential to set up ad reporting correctly. This involves using the right UTM parameters and ensuring that your ads are configured to capture this data effectively.

• Google Ads: Use the provided tracking template and ensure your UTM parameters are correctly set up.
• Facebook Ads: Follow the setup guide to map your ad data into the CRM accurately.

Troubleshooting Common Issues #

If you encounter issues with ad reporting not working as expected, consider the following troubleshooting tips:

• Verify there are no typos, spaces, or case sensitivity errors in your UTM parameters.
• Ensure the contact’s interaction is captured on the final URL without navigating away, as this can strip UTM parameters.
• Avoid adding custom UTM parameters not specified in the setup directions.

Frequently Asked Questions #

What actions trigger attribution data capture in the CRM? #

Form or survey submissions, calendar booking submissions, chat widget interactions, and order form submissions all trigger attribution data capture.

Why is my attribution data not showing up? #

Ensure the interaction meets the capture criteria and that UTM parameters are correctly configured without typos or stripped values.

Can I track attribution across multiple sources? #

Yes. The CRM captures both the first and latest interaction sources, providing a comprehensive view of the contact’s journey.

What is the difference between First Interaction and Latest Interaction? #

First Interaction is the original source a contact came from and stays constant unless reset, while Latest Interaction updates with each new interaction.

Where do I view a contact’s attribution data? #

Go to the Contacts section, select the contact, open the Activities tab, and click the first or latest attribution source to see detailed UTM data.

Why is attribution important for marketing? #

Attribution shows which channels contribute to contact creation and conversion, helping you measure channel effectiveness and allocate budget more efficiently.