The AI Response Info panel provides users with comprehensive details about AI-generated responses. This feature offers insight into the AI’s decision-making process, making it easier to track responses, understand their origins, and troubleshoot potential issues.
To get started, navigate to the Conversations and click on Response Info to open the AI Message Details panel.
AI Response Info #
The AI Response Info panel offers insight into the AI’s decision-making process, making it easier to track responses, understand their origins, and troubleshoot potential issues.
AI Response #
This section displays the final message generated by the AI. This is the response sent to the user during the conversation, providing a clear view of what the user sees.
Knowledge Chunks #
To generate an accurate response, the AI references relevant data chunks from the system. These knowledge chunks provide context and ensure that responses are based on the most relevant information available.
Chat History #
This section displays past bot-user interactions that were considered while generating the response. By reviewing these interactions, users can better understand the context the AI used, ensuring transparency in communication.
Action Logs #
If the customer interaction prompted an automated action, such as updating a field, you can review it in this section.
With the AI Response Info feature, you get a clear, behind-the-scenes look at how your AI crafts its responses. From understanding the prompts and intents to tracking actions and chat history, this tool helps you stay in control. It’s all about making your conversations smarter, more accurate, and easier to manage.
Frequently Asked Questions #
What is the AI Response Info panel? #
It is a panel that shows comprehensive details about AI-generated responses, giving insight into the AI’s decision-making so you can track responses, understand their origins, and troubleshoot issues.
How do I open the AI Response Info panel? #
Navigate to Conversations and click on Response Info to open the AI Message Details panel for a response.
What are Knowledge Chunks? #
Knowledge chunks are the relevant data segments the AI references from the system to generate an accurate response, ensuring replies are based on the most relevant information available.
What does the Chat History section show? #
It shows past bot-user interactions that were considered while generating the response, helping you understand the context the AI used for transparency.
Can I see automated actions the AI took? #
Yes. The Action Logs section shows any automated actions a customer interaction prompted, such as updating a field.
Why use the AI Response Info feature? #
It gives a behind-the-scenes view of how the AI crafts responses, from prompts and intents to actions and chat history, helping you keep conversations accurate and easier to manage.
