Account security is paramount in maintaining information private and systems functional, especially for HIPAA-compliant accounts. To make this security tighter you can enable automatic logout after a prolonged period of inactivity. To do so, start by navigating to your Agency Settings and accessing the Company tab.

Scroll down to the Enhanced Security options and enable Enhanced Account Security.

You’ll be prompted for confirmation; click Proceed.

Under Configure Session Timeout, select a timeout from the menu.

This will save automatically. For HIPAA-Compliant agencies, the session timeout value is automatically set to 1 day to align with strict security requirements. Agencies not bound by HIPAA regulations have their default timeout set to “Never”, but this can be changed to your preferred time, offering greater flexibility based on operational needs.

Frequently Asked Questions #

Where do I enable automatic logout? #

Navigate to your Agency Settings, open the Company tab, scroll to the Enhanced Security options, and enable Enhanced Account Security.

What happens after I enable Enhanced Account Security? #

You’ll be prompted for confirmation. Click Proceed, then choose a timeout under Configure Session Timeout.

Do I need to manually save the timeout setting? #

No. The session timeout selection saves automatically once you choose it from the menu.

What is the timeout for HIPAA-compliant agencies? #

For HIPAA-compliant agencies, the session timeout is automatically set to 1 day to align with strict security requirements.

What is the default timeout for non-HIPAA agencies? #

Agencies not bound by HIPAA regulations default to “Never”, but this can be changed to a preferred timeout for greater flexibility.

Why would I enable automatic logout? #

Automatic logout after extended inactivity tightens account security, helping keep information private and systems protected, which is especially important for compliance-focused accounts.