The Voicemail action lets you send pre-recorded voicemail messages directly to your contacts, adding a personal touch to your automated workflows. This feature ensures you can communicate important messages efficiently while maintaining a professional tone.

Assign User Action #

Start by adding the “Assign To User” action to the workflow. This action helps you direct calls to the assigned user’s phone number. From here, you can select the user or user(s) you would like to assign to the workflow actions.

Note: If selecting multiple users, you can choose to assign them equally or unequally. Assigning users equally will cycle through the users you have chosen, while assigning unequally gives you the option to add traffic weightage to each user.

Add Voicemail Action #

To add this action to your workflow, click on the “+” icon to create a new workflow action and select the Voicemail action.

Drop Your File #

You can upload the voicemail file by clicking on the “Upload File” button and selecting the file you want to upload. You can upload the file in MP3 or WAV format.

Remember to publish and save the workflow to activate the voicemail function.

With the Voicemail action, you can add a personal touch to your automated workflows by sending pre-recorded messages directly to your contacts. This simple yet effective feature helps you stay connected and ensures your messages are delivered in a timely and professional manner.

Important Notes #

If the voicemail file is not working, try these steps:

• Use a trusted online audio converter.
• Upload your voicemail file.
• Select 64kbps MP3 (lower file sizes perform better).
• Download the converted file and re-upload it to your workflow.

Frequently Asked Questions #

What does the Voicemail action do? #

It sends a pre-recorded voicemail message directly to your contacts as part of an automated workflow.

Why do I need the Assign To User action first? #

The Assign To User action directs the call to the assigned user’s phone number, so it should be added before the Voicemail action.

What file formats are supported for the voicemail? #

You can upload the voicemail file in MP3 or WAV format.

How do I activate the voicemail in my workflow? #

After uploading the file, publish and save the workflow to activate the voicemail function.

What should I do if my voicemail file isn’t working? #

Convert the file to a 64kbps MP3 using a trusted audio converter (lower file sizes perform better), then re-upload the converted file to your workflow.

Can I send voicemails from multiple users? #

Yes. When you assign multiple users, you can cycle through them equally or distribute calls unequally using traffic weightage.