Trigger Links are designed to record customer interactions with URLs you create, but how do you automate actions after the link is clicked? The Trigger Link Clicked workflow trigger was built just for those instances, allowing you to pair suitable actions to the specific link that was clicked. Follow along to learn how you can set up this trigger in your workflow.

Adding the Trigger Link Clicked Trigger #

To get started with setting up your workflow, click on Add New Trigger and select Trigger Link Clicked.

Note: To publish a workflow after adding a trigger, you must establish corresponding actions. Without actions, you can only save the workflow.

Add Filter #

Click the Add Filters button to choose from the standard filter or custom filters.

Trigger Link #

You can filter your trigger by clicking Add Filters and selecting Trigger Link. In the second dropdown, select the trigger link you would like to use for the workflow.

Note: Only one trigger link can be added to each trigger. To activate a workflow when other trigger links are clicked, add multiple triggers to the workflow.

Once you have set up your filters, click Save Trigger to finalize your trigger link clicked workflow.

Add workflow actions to automate tasks such as sending internal notifications or customer follow-ups. Once you have set up the trigger and its actions, Publish and Save the workflow to enable its functionality.

The Trigger Link Clicked trigger helps businesses save time and improve customer engagement by streamlining repetitive tasks. By setting up this workflow, you can ensure timely responses, efficient follow-ups, and a more tailored customer experience.

Frequently Asked Questions #

What is the Trigger Link Clicked trigger? #

It is a workflow trigger that fires when a contact clicks a specific trigger link, letting you automate follow-up actions tied to that link.

How do I add this trigger to a workflow? #

Click Add New Trigger and select Trigger Link Clicked, then configure your filters.

Can I use more than one trigger link in a single trigger? #

No. Only one trigger link can be added per trigger. To respond to multiple links, add a separate trigger for each one.

Why can I only save my workflow but not publish it? #

A workflow needs at least one corresponding action before it can be published. Without actions, you can only save it.

How do I finalize the trigger? #

After selecting your trigger link in the filter dropdown, click Save Trigger to finalize the configuration.

What kinds of actions can follow this trigger? #

You can automate tasks such as internal notifications or customer follow-ups, then Publish and Save the workflow to enable it.