Workflows are a series of actions the system will complete for you, allowing you to take a hands-off approach to operations. The Trigger is the piece that starts it all, activating the series based on one or more predefined events. The many options make it easy for you to use them to meet your unique objectives.

To access the workflow trigger, click the Add New Trigger button to get started.

Workflow Trigger Type #

The Choose a Workflow Trigger feature allows you to select the trigger type assigned to a workflow. There are various trigger types available, each related to a different category in your CRM system, such as:

• Contacts Triggers: For triggers related to contact actions or management.
• Events Triggers: For triggers related to specific actions within the system.
• Appointments Triggers: Triggers related to appointments managed within the system and any changes they may undergo.
• Opportunities Triggers: Triggers that work based on Opportunity pipelines.
• Affiliate Triggers: For triggers related to actions performed by your affiliates.
• Courses Triggers: Triggers related to actions that happen inside your client portal or Course content.
• Payment Triggers: Triggers that work based on actions with your products, payment processors, and contracts.
• Shopify Triggers: For triggers related to changes in your connected Shopify account.
• IVR Trigger: For triggers related to your automated phone system actions.
• Facebook/Instagram Events Triggers: Triggers that allow you to create automation for interactions with one of your connected Meta pages.
• Communities Triggers: Triggers related to actions that happen inside your client portal or community pages.

By selecting the appropriate trigger type, you can customize your workflow’s behavior to better align with your specific business needs.

Choosing Workflow Triggers #

You can select the trigger you would like to work with using the dropdown menu under Workflow Trigger.

Editing Workflow Trigger Names #

When creating a workflow trigger, you can name the trigger title according to your preference. This feature improves the organization of workflows by allowing users to identify and locate specific triggers quickly. Users can choose any name that aligns with their naming conventions, making it easier to manage multiple workflows within the platform.

Adding Filters for a Workflow Trigger #

Without a filter, the workflow will only trigger the default behavior. Adding a filter lets you narrow down the specific situations that will initiate the workflow. Each workflow trigger has specific filters, accessed by clicking + Add Filter.

Once clicked, you can choose from the available filter options specific to that trigger. This customization option helps you tailor workflows to meet your unique requirements.

Once satisfied with your filters, click Save Trigger, and you’re done. Every Trigger has its own specifications, so we encourage you to read the articles inside this category to familiarize yourself with how they work and how to use them.

Frequently Asked Questions #

What is a workflow trigger? #

A trigger is the event that starts a workflow, activating a series of automated actions based on one or more predefined conditions.

How do I add a trigger to a workflow? #

Click the Add New Trigger button, then choose your trigger type from the Choose a Workflow Trigger dropdown.

What categories of triggers are available? #

Categories include Contacts, Events, Appointments, Opportunities, Affiliate, Courses, Payment, Shopify, IVR, Facebook/Instagram Events, and Communities triggers.

Can I rename a workflow trigger? #

Yes. You can give the trigger any title you prefer, which makes it easier to identify and manage workflows.

What happens if I don’t add a filter? #

Without a filter, the workflow runs on the trigger’s default behavior. Adding filters narrows down the specific situations that initiate it.

How do I finalize a trigger? #

Once you are satisfied with your filters, click Save Trigger to finish configuring it.