With our API domain, you can brand your system-generated links to represent a chosen domain. We highly recommend adding your API domain to increase deliverability and brand recognition when sending out links.
You may only have ONE Branded domain per agency. Branded domains are supported within subaccounts, allowing for greater customization at multiple levels.
Setting a custom API domain updates the domain shown in the links that are generated for:
- Forms
- Surveys
- Calendar Links
- Trigger Links
- Review Links
- Shortlinks
Here’s a simple guide to white-label your system-generated links in just a few easy steps.
DNS Provider Setup #
Open a new tab in your web browser and navigate to your domain provider or DNS provider. It’s usually the same unless you’ve changed your DNS provider to something like Cloudflare. Once in your DNS settings, follow the next steps.
Create a CNAME Record #
Create a CNAME (Canonical Name) record at your DNS provider and point it to brand.ludicrous.cloud. For example, if you’re using GoDaddy, the setup might look like this:
- Host Name: You can choose any name you prefer, like "Link" or "API".
API Domain Example: It will take the form of link.myawesomedomain.com.
Configure Your Agency Account #
Log into your Agency account and navigate to "Settings." In "Agency Settings," paste your custom domain the way you added it into your DNS setting. Example: link.myawesomedomain.com. Click Update Company at the bottom and you are done.
Setting up a branded domain at the agency level ensures consistency across all sub-accounts, reinforcing your agency’s brand identity across client interactions. This setup allows all system-generated links—such as forms, surveys, and calendar links—to reflect your custom domain, enhancing trust and professionalism. Whether you use the automated wizard or configure it manually, this feature helps streamline client interactions while maintaining a professional appearance.
Troubleshooting & Additional Notes #
- Updating an Existing Branded Domain: If you had previously set up an API/Branded Domain and need to switch it to brand.ludicrous.cloud, first clear the existing entry, save your settings by clicking Update Company, then re-enter the new subdomain and save again.
- API Domain Purpose: The API domain is specifically meant for white-labeling system-generated links. It does not serve as an alternative to the API documentation found at the platform’s developer resources.
- Third-Party Integrations: If you are developing integrations, ensure you use the API endpoints exactly as provided. White-labeled API endpoints are not available for either API 1.0 or API 2.0.
Frequently Asked Questions #
What links does a custom API domain affect? #
It updates the domain shown in system-generated links for Forms, Surveys, Calendar Links, Trigger Links, Review Links, and Shortlinks.
How many branded domains can I have per agency? #
You may only have one Branded domain per agency, though branded domains are also supported within subaccounts for customization at multiple levels.
What should the CNAME record point to? #
Create a CNAME record at your DNS provider and point it to brand.ludicrous.cloud, then enter the matching subdomain in your Agency Settings.
How do I update an existing branded domain? #
Clear the existing entry, click Update Company to save, then re-enter the new subdomain and save again.
Does the API domain replace the developer API documentation? #
No. The API domain only white-labels system-generated links and is not an alternative to the platform’s developer API documentation.
Can I white-label API endpoints for integrations? #
No. White-labeled API endpoints are not available for either API 1.0 or API 2.0, so use the API endpoints exactly as provided.
