Managing overused coupons is key to ensuring your customers don’t lose interest while keeping your system updated and properly maintained. By using the power of workflows, you can start an automation once a coupon’s usage limit is reached.

Setting the Trigger #

To start, navigate to the Workflows tab inside the Automation section and create a new workflow.

Click the plus sign icon to add a trigger and select Coupon Redemption Limit Reached.

Adding Filters #

To limit which events trigger the workflow even further, click the + Add Filter button. The main filters for this trigger are:

• Coupon Code: Limit the workflow to only specific coupon codes. Select an operator, then select the codes you want to trigger or exclude.
• Coupon Name: Limit the workflow to coupons with a specific name, regardless of the code. Select an operator and add the coupon names you desire.
• Coupon Type: Define the discount type, whether it applies to a percentage or net amount, and to which orders the coupon applies.
• Redemption Limit: Use a set numeric value to filter which coupons trigger the automation based on how many times they can be redeemed.

Once you are satisfied with your selections, click Save Trigger to establish your changes.

Now you can reach out to customers with other offers, pause other workflows, and more right after a coupon code reaches its max, improving your efficiency when managing coupon codes.

Frequently Asked Questions #

When does the Coupon Redemption Limit Reached trigger fire? #

It activates when a coupon reaches its maximum number of redemptions.

Where do I add this trigger? #

Go to the Workflows tab in the Automation section, create a workflow, click the plus sign, and select Coupon Redemption Limit Reached.

What filters are available? #

Coupon Code, Coupon Name, Coupon Type, and Redemption Limit let you target specific coupons and thresholds.

What does the Redemption Limit filter do? #

It uses a numeric value to filter which coupons trigger the automation based on how many times they can be redeemed.

How is this different from the Coupon Code Expired trigger? #

This trigger fires when usage hits its cap, while Coupon Code Expired fires when the coupon reaches its expiry date.

What can I automate after this trigger? #

You can send customers other offers, pause related workflows, and perform coupon maintenance automatically.