Payment notifications play a key role in keeping customers informed at important stages of their purchasing journey while also ensuring your team stays updated. By automating these communications, you can reduce cart abandonment, confirm completed transactions, and maintain clear, consistent engagement without manual effort.
To get started, navigate to Payments Settings and select the “Notifications” menu. The Customer Notifications tab opens by default, where you can manage customer-facing updates, and you can switch to the Team Notifications tab at any time to configure internal alerts.
Customer Notifications #
Abandoned Cart Notifications #
- Enable Abandoned Cart Email: Toggle this switch to enable or disable automated emails sent to customers who leave items in their cart without completing a purchase.
- Email Template: Select an email template for the notification, then preview it to see how it will appear to your customers.
- Subject: Customize the subject line by entering short, catchy text, using custom fields for enhanced personalization.
- Send After: Define a delay period (e.g. hours) before the notification is sent.
Order Confirmation for Stores #
- Enable Order Confirmation Email: Enable or disable order confirmation emails for completed purchases.
- Email Template: Choose an email template for confirmations.
- Subject: Customize the subject line.
- Deliver digital products directly after purchase: Option to automatically deliver digital products immediately after purchase for store orders.
Note: Files up to 20MB are automatically attached to order confirmation emails, while larger files are delivered via a secure download link within the email when the digital products switch is enabled. If direct delivery is disabled, all files are delivered via the Customer Access Center by default.
Order Fulfillment Email #
- Enable Order Fulfillment Email: Toggle this switch to send an email to customers once their order has been fulfilled. This email displays the shipping carrier, tracking number, and URL for physical goods.
- Email Template: Choose the message sent from the available templates in your account, or use the system default.
- Subject: Customize the subject line according to your preferences.
Team Notifications #
Configure internal notifications to keep your team informed about payment and order activities.
Order Confirmation for Stores #
- Enable Order Confirmation Email: Activate this feature to send an email to teammates after customers place an order in your store. Once enabled, you can adjust the email template and subject line.
- Enable Order Confirmation SMS: Activate this feature to send an SMS notification to teammates after customers place an order in your store. Once enabled, you can adjust the SMS template used.
With payment notifications properly configured, you can create a more streamlined and reliable communication flow for both customers and your team. From recovering abandoned carts to confirming orders and sharing fulfillment updates, each notification type ensures that key touchpoints in the purchasing journey are consistently supported.
Frequently Asked Questions #
Where do I configure payment notifications? #
Navigate to Payments Settings and select the “Notifications” menu, where the Customer Notifications tab opens by default and a Team Notifications tab is also available.
What is the difference between Customer and Team Notifications? #
Customer Notifications manage customer-facing updates like abandoned cart, order confirmation, and fulfillment emails, while Team Notifications send internal alerts to your teammates about payment and order activity.
How are digital products delivered through notifications? #
Files up to 20MB are attached directly to order confirmation emails, larger files are sent via a secure download link, and if direct delivery is disabled, all files are delivered through the Customer Access Center.
What information does the Order Fulfillment Email include? #
For physical goods, the fulfillment email displays the shipping carrier, tracking number, and tracking URL once the order is fulfilled.
Can my team receive SMS alerts for new orders? #
Yes. Under Team Notifications, you can enable Order Confirmation SMS to notify teammates by text after a customer places an order, with an adjustable SMS template.
Can I personalize the subject lines of notifications? #
Yes. Each notification type lets you customize its subject line, and you can use custom fields for additional personalization.
