All information related to phone numbers and the phone system is contained in this section. Here you will find guides covering number provisioning, calling and texting configuration, compliance registration, and troubleshooting for the built-in phone system.

Frequently Asked Questions #

What does the Phone System section cover? #

It covers everything related to phone numbers and telephony, including purchasing and configuring numbers, setting up calling and texting, registration and compliance, and resolving common phone-related issues.

Do I need a phone number to use the phone system? #

Yes. To send texts or make and receive calls within the platform, you first need to provision at least one phone number to your account.

Can I use the phone system for both calls and SMS? #

Yes. The phone system supports both voice calling and SMS/text messaging once your number is provisioned and properly configured.

Is registration required before sending messages? #

In most regions, A2P/10DLC or equivalent registration is required for business messaging to ensure reliable delivery and compliance with carrier rules.

Where can I find help if calls or texts are not working? #

The troubleshooting articles in this section walk through the most common delivery and connectivity issues and the steps to resolve them.