The Abandoned Checkout trigger is used to engage with the shoppers who spent a good amount of time on your website and added a few products but left the store without completing their purchase. It is designed to connect with customers who have spent a significant time browsing products on your website but did not complete their purchase. Use this workflow trigger if you’d like to send a notification to the contact about their abandoned checkout, or even send a coupon code!

Adding the Abandoned Checkout Trigger #

Go to the Workflow Builder, click Add New Trigger, then search and select Abandoned Checkout from the options.

Filters #

Filters can be added by clicking the “Add Filters” button. You have the option to filter by Duration and/or Cart Value.

Duration #

Users can set the duration for triggering the Abandoned Checkout workflow after a shopper leaves their Shopify store. The duration can be set in minutes, and once the shopper exits the store within that timeframe, the trigger will be activated.

Cart Value #

The Cart Value filter allows for user customization by selecting a specific value. By providing instructions such as the cart value is greater than $500, the trigger will activate.

Country #

The Country filter lets you specify which countries you want to include, make sure the field is empty, set countries to exclude, or prevent triggering when the field is empty.

Global Products #

The Global Products filter lets you specify which products you want to include, make sure the field is empty, set products to exclude, or prevent triggering when the field is empty.

Order Source #

The Order Source filter lets you verify that the order comes from Shopify, make sure the field is empty, exclude Shopify orders, or prevent triggering when the field is empty.

Store Name #

The Store Name filter lets you specify which stores you want to include, make sure the field is empty, set stores to exclude, or prevent triggering when the field is empty.

Sub Source #

The Sub Source filter lets you verify that the order comes from Shopify, make sure the field is empty, exclude Shopify orders, or prevent triggering when the field is empty.

Save the Trigger and continue adding other relevant actions to your workflow. For example, an Email reminder that prompts the customer to revisit your store’s checkout page.

The Abandoned Checkout trigger is an essential feature for re-engaging potential customers and increasing sales. By setting useful filters like duration and cart value, you can create personalized workflows to recover lost revenue.

Frequently Asked Questions #

When does the Abandoned Checkout Trigger fire? #

It fires when a shopper adds products and leaves your store without completing the purchase, within the duration you configure.

Can I set how long to wait before triggering? #

Yes. The Duration filter lets you set the number of minutes after a shopper leaves before the workflow activates.

Can I trigger only on high-value carts? #

Yes. The Cart Value filter lets you trigger only when the cart value meets a threshold, such as greater than $500.

Does this trigger work with Shopify? #

Yes. Filters like Order Source and Sub Source let you confirm or exclude orders that come from Shopify.

What actions pair well with this trigger? #

An email or SMS reminder prompting the customer to return to checkout works well, and you can even include a coupon code.

Can I limit the trigger by country or store? #

Yes. Use the Country and Store Name filters to include or exclude specific countries and stores.