This section contains articles about LeadConnector (LC) Phone. Here you will find guidance on setting up, managing, and troubleshooting phone and SMS within your CRM.

Frequently Asked Questions #

What is LC Phone? #

LC Phone is the LeadConnector phone system built into your CRM. It powers calling, SMS, and voicemail directly from your account.

Where do I find LC Phone articles? #

All articles related to LeadConnector Phone are grouped together in this section of the knowledge base for easy reference.

Can I make and receive calls in the CRM? #

Yes. LC Phone supports both inbound and outbound calling, as well as SMS messaging, from within your CRM.

Do I need to register my numbers for compliance? #

For SMS, carrier registration such as A2P 10DLC is typically required to ensure reliable message delivery in the United States.

Can I rebill phone usage to my clients? #

Agencies on supported plans can rebill phone and SMS usage to their subaccounts, adding a margin on top of base rates.

Who should I contact for help with LC Phone? #

Review the articles in this section first, then reach out to support for additional assistance if needed.