Voice AI Agents let you automate inbound and outbound phone conversations with natural, human-like AI. This section covers everything you need to set up, configure, and optimize Voice AI Agents for your business.

Browse the articles in this category to learn how Voice AI Agents handle calls, qualify leads, book appointments, and hand off to your team when needed.

Frequently Asked Questions #

What is a Voice AI Agent? #

A Voice AI Agent is an automated voice assistant that can answer and place phone calls, hold natural conversations with callers, and complete tasks such as answering questions, qualifying leads, and booking appointments.

What can a Voice AI Agent do on a call? #

It can greet callers, answer common questions, collect caller information, route or transfer calls, and trigger follow-up actions inside your CRM.

Do I need technical skills to set one up? #

No. Voice AI Agents are configured through a guided setup where you define the agent’s goals, script, and behaviors without writing code.

Can a Voice AI Agent transfer a call to a human? #

Yes. You can configure call-transfer rules so the agent hands off to a live team member when a caller requests it or when specific conditions are met.

Does the Voice AI Agent work for both inbound and outbound calls? #

Yes. Voice AI Agents can be configured to answer incoming calls as well as to place outbound calls for follow-ups and outreach.

Where do I start? #

Begin with the setup and configuration articles in this section, then review the optimization guides to refine your agent’s performance over time.