The Product Started trigger enables businesses to monitor when customers start accessing a product, automating processes that enhance user experience and streamline operations. This trigger becomes active when a customer begins a specific product, subsequently initiating the designated workflow.
Adding the Product Started Trigger #
To configure the Product Started trigger, click on the Add New Trigger button, search, and choose the Product Started option from the available selections.
Filters #
Select Product #
Further customization can be made by adding filters and selecting Product from the Standard Fields section of the dropdown menu, adding the Operator (“Is any of” or “Is none of”), and then selecting the specific product from the third dropdown menu.
Continue selecting products by clicking the Add Filter button.
Once all filters have been selected, users can save the trigger by clicking on the Save Trigger button located in the bottom right corner.
NOTE: You can Add Actions to the workflow that suit your desired automation.
Publish and Save the workflow to activate its functions.
By implementing this trigger, businesses can effectively monitor and manage product access, streamlining the process and enhancing the overall customer experience.
Frequently Asked Questions #
When does the Product Started Trigger fire? #
It fires when a customer begins accessing a specific product, starting the connected workflow.
Can I limit the trigger to certain products? #
Yes. Use the Select Product filter with the “Is any of” or “Is none of” operator to include or exclude specific products.
Can I trigger on more than one product? #
Yes. Click the Add Filter button to continue selecting additional products for the trigger.
What actions can I add after this trigger? #
You can add any workflow actions that suit your automation, such as notifications or onboarding messages.
Do I need to publish the workflow? #
Yes. Save and publish the workflow to activate its functions after configuring the trigger and actions.
What is a common use case for this trigger? #
A common use is sending onboarding or welcome content automatically when a customer starts a product.
