Whether it is because you are not using it or you want to change the number you have, there might come a time when you need to remove a phone number from your account. This guide will help you achieve that goal. To begin, navigate to the bottom left of your CRM dashboard and click Settings. There, select Phone Numbers to view your Twilio numbers.

Deleting a Twilio Number #

Once you are in the Phone Numbers section, you will notice each number has a corresponding trash icon. Click the three dots button next to the number you wish to remove. A confirmation prompt will appear, asking you to type “delete” to confirm the action. This is used to remove a Twilio number from your account.

Releasing a Twilio number means it is removed from your account and made available for others to purchase. However, it is important to note:

• Once released, the number will move to the “Released Phone Numbers” section on your Twilio console page.
• If you change your mind, you can repurchase the number, provided it hasn’t been purchased by someone else.
• If it has been more than 10 days since the release, you may need to contact Twilio support to retrieve the number.

Frequently Asked Questions #

What happens if I accidentally release my number? #

If the number is still available, you can buy it back from the “Released Phone Numbers” section. If it has been more than 10 days, contact support for assistance.

Where do I go to delete a phone number? #

Open Settings from the bottom left of your CRM dashboard, then select Phone Numbers to view and manage your Twilio numbers.

How do I confirm the deletion of a number? #

Click the three dots next to the number, and when the confirmation prompt appears, type “delete” to confirm the action.

What happens to a number after I release it? #

It is removed from your account and moved to the Released Phone Numbers section in the Twilio console, making it available for others to purchase.

Can I get a released number back? #

Yes, if it has not been purchased by someone else. Repurchase it from the Released Phone Numbers section, or contact Twilio support if more than 10 days have passed.

Is releasing a number reversible? #

Only temporarily. As long as no one else has claimed it and it has been fewer than 10 days, you can typically repurchase it; otherwise you must contact Twilio support.