The Conversations section in the Mobile App allows you to view and manage ongoing conversations directly from your mobile device. With the option to filter, archive, star, or delete conversations, managing conversations on your mobile device has never been more convenient.
Access Conversations #
Open the mobile app and navigate to the conversations section.
Search #
Use the search bar to look for a specific contact by entering a few characters of their name, email address, or phone number.
Inboxes #
Choose whether to view conversations in the team inbox, your personal inbox, or internal messages with team members.
Filter #
Apply the filters to refine the results according to your preferences. Navigate through the filters row by scrolling or select the filter button to access additional filtering options.
Frequently used filters can be saved as quick filters for easier access within the Filter modal. This allows you to quickly apply commonly used criteria without configuring them repeatedly.
Once saved, you can access your quick filters by clicking the quick filters button.
Initiate a New Conversation #
Reach out to your contacts by clicking the “+” icon.
This gives you the option to send an SMS, email, create a group chat, or send a new internal notification.
Additional Actions #
Swipe left on any contact to star or enable DND for the conversation. Click “More” to get access to other actions.
These other actions include archiving the chat, marking the conversation as unread, viewing contact information, or permanently deleting the conversation.
For batch actions, press and hold a conversation card to select it. Add additional contacts by tapping the radio button beside their name, email address, or phone number. Once your selection is complete, use the lower panel to apply the desired action.
Conversation Card Actions #
Within a conversation card, you can access a range of features by selecting the contact and clicking the Actions menu. Available options include: scheduling an appointment, creating an opportunity, sending a review request, viewing contact activity, adding internal comments, or deleting the conversation.
Furthermore, you can switch between various available channels using the channel selector.
After clicking in the text box, you can open your camera to capture an image or click the plus icon to select an attachment from your device storage, request payment, include custom values, trigger links, and more, then schedule your message for sending or send it immediately.
For WhatsApp-based conversations, you can also select a preconfigured interactive WhatsApp template with CTA buttons.
By utilizing these features, managing conversations on mobile is not only easier but also more comprehensive and user-friendly. Update your mobile app to the latest version today to elevate your communication capabilities.
Frequently Asked Questions #
What can I do in the Conversations section of the mobile app? #
You can view and manage ongoing conversations, search for contacts, filter results, switch inboxes, initiate new conversations, and perform actions like archiving, starring, or deleting conversations.
How do I start a new conversation? #
Tap the “+” icon, which lets you send an SMS, send an email, create a group chat, or send a new internal notification.
Can I save filters I use often? #
Yes. Frequently used filters can be saved as quick filters within the Filter modal, then applied quickly by clicking the quick filters button without reconfiguring them each time.
How do I perform actions on multiple conversations at once? #
Press and hold a conversation card to select it, tap the radio button beside additional contacts to add them, then use the lower panel to apply the desired batch action.
What actions are available within a conversation card? #
You can schedule an appointment, create an opportunity, send a review request, view contact activity, add internal comments, or delete the conversation, and switch between available channels using the channel selector.
Does the mobile app support WhatsApp templates? #
Yes. For WhatsApp-based conversations, you can select a preconfigured interactive WhatsApp template with CTA buttons.
