Push notifications are a fantastic way to keep your audience engaged, deliver timely updates, and encourage action. With the Smart Push Notification Action, you can create personalized, actionable notifications that truly resonate with your users.

Setting Your Notification #

First, add a trigger to your workflow. This could be something like a user signing up or completing a payment. Once your trigger is in place, click the “+” icon and search for the “Smart Push Notification” action to add it to your workflow.

Note: To publish your workflow, you’ll need both a trigger and an action. Without these, you can only save the workflow — it won’t go live.

Title #

Here, you can write a short, attention-grabbing headline for your notification. This is the first thing users will see, so make it clear and compelling.

Message Body #

In the Message Body field, write the text for your notification. Keep it short, engaging, and to the point. Use the tag icon to add Custom Values like {{contact.name}} or {{user.email}}. These automatically pull in personalized details, making your notifications feel more tailored and relevant.

Redirection #

Decide where users will go when they click the notification. You can redirect them to Communities or Courses, depending on what you’re promoting. For example, if you’re announcing a new course, send users directly to the enrollment page.

Once everything is set up, click Save Action to apply your changes. Then, Publish and Save to activate the workflow.

Example Scenario #

Let’s say you’ve just added a brand-new feature to your Client Portal, and you want to let your users know about it. Here’s how you could set up a Smart Push Notification to spread the word:

• Title: “Something New Just Dropped!”
• Message Body: “Hey {{contact.first_name}}, we’ve added a cool new feature to the portal. Tap here to check it out!”
• Redirection: Choose Communities to send users straight to the latest discussions about the feature.

When the workflow runs, your users will get a friendly, personalized notification. Tapping it takes them right to the Communities page, where they can explore the new feature and join the conversation.

Why Use Smart Push Notifications? #

• Personalized Messaging: Custom values let you address users by name or include other personal details, making your notifications feel more engaging and relevant.
• Drive Action: By redirecting users to specific pages like Communities or Courses, you can encourage them to take meaningful steps, whether it’s joining a discussion or enrolling in a program.
• Instant Updates: Push notifications reach users in real time, making them ideal for time-sensitive announcements and timely engagement.

Frequently Asked Questions #

What is the Smart Push Notification action used for? #

It sends personalized, actionable push notifications to your users so you can keep them engaged, deliver timely updates, and prompt them to take a specific action.

What do I need before I can publish the workflow? #

You need both a trigger and an action in the workflow. Without both, you can only save the workflow and it won’t go live.

How do I personalize the notification? #

Use the tag icon in the Message Body to insert Custom Values such as {{contact.name}} or {{user.email}}, which automatically pull in each user’s details.

Where can I redirect users when they tap the notification? #

You can redirect them to destinations such as Communities or Courses, depending on what you are promoting.

What makes a good notification title? #

A short, clear, and compelling headline works best, since the title is the first thing users see.

How do I activate the notification once it is configured? #

Click Save Action to apply your changes, then Publish and Save to activate the workflow.