Workflows don’t always begin with a contact record. Many automations are triggered by external events, such as webhooks, Marketplace apps, or other system-based actions. To support these cases, Internal Notifications can run even when no contact is enrolled in the workflow. This functionality allows your team to stay informed about operational events without needing to create workarounds.
How to Use It #
- Create (or open) a workflow with a webhook or Marketplace trigger (for example, a task created in ClickUp).
- Add an Internal Notification step and choose the notification type.
- Select recipients (All Users, Specific Users, or Assigned User), enter channel-specific details, then save the action.
- Combine with other workflow actions (such as task creation or webhooks) to automate full handoffs.
- Save and publish your workflow.
Practical Example #
A form submission creates a task in ClickUp. Once the external system confirms the task is created, the workflow sends an Internal Notification to the fulfillment team. If you’ve chosen In-App or Specific Users (email/SMS), the alert goes out immediately, even though no contact entered the workflow.
With Internal Notifications working independently of contact records, your team can stay informed about critical operational events across all workflows. Whether triggered by webhooks, Marketplace apps, or other event-based automations, this feature ensures the right people are always notified at the right time, without unnecessary steps.
Frequently Asked Questions #
Can a workflow send a notification without a contact? #
Yes. Internal Notifications can run even when no contact is enrolled, so event-based automations can still alert your team.
What kinds of triggers support contactless notifications? #
External, system-based triggers such as webhooks and Marketplace apps can start a workflow that sends an Internal Notification without a contact record.
Who can I send Internal Notifications to? #
You can choose All Users, Specific Users, or the Assigned User, then enter the channel-specific details before saving the action.
Which channels can the notification use? #
Internal Notifications support In-App alerts and Specific Users via email or SMS, depending on the type you select.
Do I need a workaround to notify my team for webhook-based events? #
No. Because notifications run independently of contact records, you can add the Internal Notification step directly without any workaround.
Can I combine this with other actions in the same workflow? #
Yes. You can pair Internal Notifications with actions like task creation and webhooks to automate complete handoffs.
