Subscriptions help you secure a steady income and manage repeating services. Managing those subscriptions and ensuring they are updated for customers is part of ensuring their satisfaction. Let’s check how to do it.
Updating A Subscription #
Head to the Subscription tab inside the Payments section and click the three dots next to the subscription to modify. Select the Update option from the menu. Alternatively, you can view the subscription details and select Update from the Actions menu.
In the editing module, you can view and modify the End Date to change the total billing. Under the Quantity space, you can modify the item’s total by simply overwriting it.
Click the plus sign icon to add a new item, or the trash can icon to remove an item. You can add as many items as you want as long as all products share the same billing frequency and currency.
Once you’ve made your desired changes, click Update Subscription at the top right corner to save them.
All changes are logged under the Subscription Details page for reference and auditing. Using this feature makes subscription management easier, ensuring customer comfort by respecting the established payment schedule while easily including any needed changes to their subscription.
Frequently Asked Questions #
Does changing a product or quantity affect past transactions? #
No, past transactions remain unchanged. Updates only apply to future billing cycles.
What happens to the charge date when changes are made? #
The charge date does not change. All updates take effect on the same billing schedule.
Can I modify a subscription with Cancelled, Overdue, or Unpaid statuses? #
No. Only the following subscription statuses allow modification: Scheduled, Active, and Trialing.
Can I add multiple products to one subscription? #
Yes. You can add as many items as you want, as long as all products share the same billing frequency and currency.
Where can I review the changes I made? #
All changes are logged under the Subscription Details page so you can reference and audit them at any time.
How do I change how long a subscription bills for? #
In the editing module, modify the End Date to change the total billing period, then click Update Subscription to save.
