How Customers Redeem Gift Cards

How Customers Redeem Gift Cards

Gift cards provide recipients with the benefit of choice and flexibility, so if a customer has purchased one or you’ve sent one to them, they can use it to buy any of your products. Let’s learn how.

Receiving a Gift Card #

Once a customer has completed their gift card purchase, or you’ve sent one to them, they will get an email containing the gift card details. The most important detail is the Gift Card Code, which they must copy to pay using their funds.

Using a Gift Card at Checkout #

When completing a purchase on your funnels, websites, or stores, customers can enter their gift card code in the space provided before their card details.

If you send a payment link to the customer, they can also use it after clicking “Pay.” For any calendars you’re collecting payment for, Gift Card Balance will be a payment option.

Whenever a customer uses their gift card to pay, they can view their available balance under the Gift Card section.

Customers can continue using their gift card for payment until the balance is depleted. The gift card balance can be redeemed for any product, covering the full amount for all payment providers, or a partial amount with the remaining balance charged to another payment method using supported payment providers (Stripe, NMI, Authorize.net, Square).

Frequently Asked Questions #

How does a customer receive their gift card? #

They receive an email containing the gift card details, including the Gift Card Code needed to pay using their funds.

Where do customers enter the gift card code? #

At checkout on funnels, websites, or stores, customers enter the gift card code in the space provided before their card details.

Can a gift card be used to pay for calendar bookings? #

Yes. For any calendars you’re collecting payment for, Gift Card Balance appears as a payment option.

Can a gift card cover only part of a purchase? #

Yes. A gift card can cover the full amount for all payment providers, or a partial amount with the remaining balance charged to another method using Stripe, NMI, Authorize.net, or Square.

Where can customers check their remaining balance? #

Customers can view their available balance under the Gift Card section whenever they use their gift card to pay.

How long can a customer keep using a gift card? #

They can continue using the gift card for payment until the balance is fully depleted.

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Updated on May 26, 2026
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