The Product Review Submitted trigger enables ecommerce teams to automate actions the moment a customer leaves a product review. This makes it easy to respond to feedback in real time, manage reputation workflows, and create engagement flows that improve customer experience.
How to Add the Trigger to a Workflow #
To begin using this trigger in your automations, open the Workflows section and select Product Review Submitted from the Ecommerce Stores category.
How the Trigger Works #
You can control when the trigger activates using the available filters:
- Global Product: Targets a specific product (single-product selection only).
- Review Comment: Triggers based on review text content using phrase-based conditions.
- Review Headline: Filters by headline content, including conditions like contains a phrase or is not empty.
- Review Rating: Filters reviews by star rating (for example, 1–5 stars).
- Store Name: Activates workflows for reviews submitted to a specific store.
- User Email: Targets reviews submitted by a specific customer email address.
- User Name: Filters based on the reviewer’s name.
These filters make it possible to build highly targeted, review-driven automations tailored to specific products, customers, ratings, or stores.
The Product Review Submitted trigger transforms customer feedback into actionable automation, enabling teams to respond faster, engage smarter, and turn reviews into a powerful operational and growth asset.
Frequently Asked Questions #
When does the Product Review Submitted trigger fire? #
It activates the moment a customer submits a product review in your ecommerce store.
Where do I find this trigger? #
Open the Workflows section and select Product Review Submitted from the Ecommerce Stores category.
What filters are available? #
Global Product, Review Comment, Review Headline, Review Rating, Store Name, User Email, and User Name.
Can I trigger only on low or high ratings? #
Yes. The Review Rating filter lets you target reviews by star rating, so you can route 1-star and 5-star reviews differently.
Can I target a specific product or store? #
Yes. Use the Global Product filter for a single product and the Store Name filter for a specific store.
What can I automate after this trigger? #
You can respond to feedback in real time, manage reputation workflows, and build engagement flows that improve the customer experience.
