This guide looks at the Reviews section within the Payments tab, equipping you with the knowledge to leverage this tool fully. By effectively managing customer reviews, you can boost engagement, strengthen credibility, and support informed purchasing decisions across your product catalog.

Access the Reviews section within the Payments > Products dropdown to begin.

Date Range #

This tool allows you to set custom start and end dates, narrowing reviews to only those submitted within that period. By filtering reviews by submission date, you can quickly analyze recent feedback, assess seasonal trends, or focus on specific timeframes relevant to your current goals.

Sort and Filter #

Refine your review list by selecting additional filters, such as a specific store location, product, or rating, in the filters section. Click Apply to confirm and save your filter selections, ensuring only the desired reviews are displayed.

Pending #

The Pending tab displays reviews awaiting approval, disapproval, or deletion.

Author #

This column displays the customer’s name and email associated with the review. Verify their purchase by searching their name or email in the Transactions tab.

Review Details #

This column displays the review headline along with the customer’s detailed feedback.

Rating #

This column provides a view of each customer’s star rating. To organize the ratings, use the arrow beside the column header to sort them in ascending or descending order.

Date & Time #

This column shows the date and time each review was submitted, displayed in your account timezone.

Product & Store Name #

This column identifies the product name and the specific store where the review was submitted.

Actions #

The Action Menu dropdown allows you to approve, unapprove, reply to, or move a review to the trash. When you approve, unapprove, or trash a review, it is relocated to its respective tab. Reviews that are only replied to remain in the Pending tab.

Approved #

This tab showcases all reviews that have been approved by users in your account. The Author, Review Details, Rating, Date & Time, and Product & Store Name columns work the same as in the Pending tab.

Actions #

The Action Menu dropdown allows you to unapprove, reply to, or trash a review. When you unapprove or trash a review, it is relocated to its respective tab. Reviews that are only replied to remain in the Approved tab.

Unapproved #

The Unapproved tab lists all reviews that have been marked as unapproved by users in your account. The standard columns behave the same as in the Pending tab.

Actions #

The Action Menu dropdown allows you to approve a review or move it to the trash. When you approve or trash a review, it is relocated to its respective tab.

Trash #

This section displays all reviews that have been discarded. The standard columns behave the same as in the Pending tab.

Actions #

The Action Menu dropdown provides options to approve, unapprove, or permanently delete a review. When you approve or unapprove a review, it is moved to its corresponding tab. Selecting Delete Permanently removes the review from your account, and it cannot be recovered.

Take advantage of these features to bolster your store’s credibility and drive informed purchasing decisions.

Frequently Asked Questions #

Where do I find the Reviews section? #

Access it within the Payments > Products dropdown.

How can I narrow down which reviews I see? #

Use the Date Range tool to filter by submission period, and apply Sort and Filter options for store location, product, or rating. Click Apply to save your selections.

What is the difference between the Pending, Approved, and Unapproved tabs? #

Pending shows reviews awaiting action, Approved shows reviews you have approved, and Unapproved shows reviews you have marked as not approved.

What happens when I only reply to a review? #

Replying to a review does not move it; it remains in its current tab (such as Pending or Approved). Only approving, unapproving, or trashing moves it.

Can I recover a permanently deleted review? #

No. Selecting Delete Permanently in the Trash tab removes the review from your account, and it cannot be recovered.

How do I confirm a reviewer actually made a purchase? #

Search the reviewer’s name or email in the Transactions tab to verify their purchase.