Following up with your students as they interact with your courses helps you greatly improve completion rates, keep engagement up, and address any issues right away. A great way to approach it is by using the Lesson Started trigger.

This trigger lets you automate actions or responses as soon as a contact begins a lesson within a course, helping your team stay informed about your contacts’ progress and making the outreach process smooth.

Setting Your Trigger #

You can find this trigger in the Courses section of your workflow triggers. To add it, click + Add New Trigger and select it.

Workflow Trigger Name #

Update the name that will be displayed in the builder.

Filters #

Define the contacts that should be added to the workflow by including filters based on the desired criteria. The main filters for this trigger are:

• Product: Select Product from the Filters dropdown, choose your operator, then select the product(s) you want to trigger your workflow.
• Category: To filter a single product by available categories, add another filter and choose Category from the list. You can select Is any of or Is none of and select the product category.
• Lesson: To narrow this trigger to specific lessons, add another filter and choose Lesson. You can select Is any of or Is none of, and add multiple lessons within a single filter.

Once you are satisfied with your selections, save the trigger and your workflow.

This trigger gives you a way to effectively monitor your students’ progress and implement appropriate follow-up, such as sending congratulatory emails, answers to FAQs, and invitations for discussion that lead to enhanced user engagement.

Frequently Asked Questions #

When does the Lesson Started trigger fire? #

It activates as soon as a contact begins a lesson within one of your courses.

Where do I find this trigger? #

It is located in the Courses section of your workflow triggers. Click + Add New Trigger and select it.

What filters are available? #

Product, Category, and Lesson filters let you target specific courses, categories, and individual lessons.

Can I target multiple lessons at once? #

Yes. The Lesson filter lets you add multiple lessons within a single filter using Is any of or Is none of.

What is the difference between Is any of and Is none of? #

Is any of includes the selected items, while Is none of excludes them, giving you precise control over which lessons or categories apply.

What can I automate after this trigger? #

You can send congratulatory emails, FAQ answers, and discussion invitations to boost engagement and completion rates.