Need help setting up your Chat Widget? This section is here to help. The Chat Widget lets you embed a live chat box on your website so visitors can reach you instantly, capture leads automatically, and route conversations into your inbox.

Browse the articles in this section to learn how to add, configure, and customize the Chat Widget for your business.

Frequently Asked Questions #

What is the Chat Widget? #

The Chat Widget is an embeddable chat box you place on your website. It allows visitors to start a conversation with your business directly from any page, and those messages flow into your conversations inbox.

Where do messages from the Chat Widget go? #

Messages submitted through the Chat Widget are delivered to your conversations inbox, where you and your team can reply and manage them alongside your other channels.

Can I customize the appearance of the Chat Widget? #

Yes. You can customize the widget’s colors, position, greeting text, and other display settings so it matches your brand and website design.

Does the Chat Widget capture leads? #

Yes. The Chat Widget can collect a visitor’s name, email, and phone number before or during a conversation, creating a new contact record automatically.

What do I need to add the Chat Widget to my site? #

You add the widget by copying the provided embed code and pasting it into your website, or by enabling it directly on sites built within the platform.

Where can I learn how to set it up? #

Follow the step-by-step articles in this Chat Widget section for instructions on installing, configuring, and customizing the widget.