WhatsApp allows you to communicate with your clients in real-time. The way it works is a mix between SMS and Facebook Messenger. It has high feedback and visibility, a low response time, and interactive messaging. You can keep track of these interactions in your Conversations section; they are identifiable by the green icon that represents them.
After opening the conversation, select the WhatsApp tab to select it as your sending channel.
You can write your WhatsApp messages as you would in Facebook Messenger, including adding links or images to your message.
With the $ sign icon, you can request payment directly through WhatsApp with a payment link, making it easier for your customers to pay and streamline your transactions.
Additionally, you can use one of your WhatsApp templates by clicking the notebook icon.
Once your message is ready, you can click Send to directly contact your client or click the down arrow to schedule the message for later.
When scheduling messages, you can select a time up to 24 hours from the last inbound message received from the customer.
WhatsApp allows you to send voice notes by clicking on the microphone icon; the maximum duration for voice notes is 10 minutes.
Just like with Facebook and Instagram messages, the contact should have sent you a message in the last 24 hours for you to be able to reply with WhatsApp. Other than that, it works the same as any short message; you can include links, media, and custom values to spice up your text and use this tool to maximize your responses!
Frequently Asked Questions #
How do I send a WhatsApp message in Conversations? #
Open the conversation, select the WhatsApp tab to set it as your sending channel, compose your message with any links or images, and click Send.
Can I schedule a WhatsApp message for later? #
Yes. Click the down arrow next to Send to schedule a message. You can choose a time up to 24 hours from the last inbound message received from the customer.
Why can’t I reply to a contact over WhatsApp? #
To reply over WhatsApp, the contact must have sent you a message within the last 24 hours, the same rule that applies to Facebook and Instagram messages.
How long can a WhatsApp voice note be? #
You can send voice notes by clicking the microphone icon, with a maximum duration of 10 minutes per voice note.
How do I request payment through WhatsApp? #
Click the $ sign icon to request payment directly through WhatsApp with a payment link, making it easier for customers to pay and streamlining your transactions.
Can I use WhatsApp templates in Conversations? #
Yes. Click the notebook icon to insert one of your saved WhatsApp templates into the message before sending.
