The auto-deletion feature allows you to remove older call recordings automatically, helping you maintain efficient use of storage while keeping recent recordings available for reference.

Key Features #

• Cost Management: Automatically deleting older recordings helps you control storage expenses effectively.
• Admin Control: This feature is exclusively accessible to account administrators, ensuring secure and centralized management.
• Transcripts Remain Intact: Call transcripts are preserved and unaffected by the deletion of recordings, ensuring access to important conversations even after recordings are removed.

How to Enable Auto-Deletion #

Access Advanced Phone Settings #

Go to your account Settings and locate the Phone Numbers section. Within this section, click on Additional Settings, then select Voice Calls > Call Recording.

Enable Auto-Deletion #

Toggle the option to enable automatic deletion of call recordings.

Set Retention Period #

By default, the retention period is set to 90 days. However, you can modify this setting to align with your business needs.

Confirm the action by clicking the Enable Auto-Delete button. Please note that once call recordings are deleted, they cannot be recovered.

Whether you prioritize cost control or ease of access to recent calls, this feature offers a flexible solution tailored to your business needs.

Frequently Asked Questions #

Where do I enable auto-deletion of call recordings? #

Go to Settings, open the Phone Numbers section, click Additional Settings, then select Voice Calls > Call Recording and toggle on auto-deletion.

Who can set up auto-delete for call recordings? #

This feature is exclusively accessible to account administrators, ensuring secure and centralized management.

What is the default retention period? #

The default retention period is 90 days, but you can modify it to align with your business needs.

Are call transcripts deleted along with recordings? #

No. Call transcripts are preserved and unaffected by the deletion of recordings, so you retain access to important conversations even after the recordings are removed.

Can deleted recordings be recovered? #

No. Once call recordings are deleted, they cannot be recovered, so set your retention period carefully.

Why would I use auto-deletion? #

Auto-deletion helps with cost management by automatically clearing older recordings, controlling storage expenses while keeping recent recordings available for reference.