The auto-deletion feature allows you to remove older call recordings automatically, helping you maintain efficient use of storage while keeping recent recordings available for reference.

Key Features

• Cost Management: Automatically deleting older recordings helps you control storage expenses effectively.
• Admin Control: This feature is exclusively accessible to account administrators, ensuring secure and centralized management.
• Transcripts Remain Intact: Call transcripts are preserved and unaffected by the deletion of recordings, ensuring access to important conversations even after recordings are removed.

How to Enable Auto-Deletion

Access Advanced Phone Settings

Go to your account Settings and locate the Phone Numbers section. Within this section, click on Additional Settings, then select Voice Calls > Call Recording.

Enable Auto-Deletion

Toggle the option to enable automatic deletion of call recordings.

Set Retention Period

By default, the retention period is set to 90 days. However, you can modify this setting to align with your business needs.

Confirm the action by clicking the Enable Auto-Delete button. Please note that once call recordings are deleted, they cannot be recovered.

Whether you prioritize cost control or ease of access to recent calls, this feature offers a flexible solution tailored to your business needs.

Frequently Asked Questions

Where do I enable auto-deletion of call recordings?

Go to Settings, open the Phone Numbers section, click Additional Settings, then select Voice Calls > Call Recording and toggle on auto-deletion.

Who can set up auto-delete for call recordings?

This feature is exclusively accessible to account administrators, ensuring secure and centralized management.

What is the default retention period?

The default retention period is 90 days, but you can modify it to align with your business needs.

Are call transcripts deleted along with recordings?

No. Call transcripts are preserved and unaffected by the deletion of recordings, so you retain access to important conversations even after the recordings are removed.

Can deleted recordings be recovered?

No. Once call recordings are deleted, they cannot be recovered, so set your retention period carefully.

Why would I use auto-deletion?

Auto-deletion helps with cost management by automatically clearing older recordings, controlling storage expenses while keeping recent recordings available for reference.