The Reputation section offers a comprehensive view of all issued review requests, including recipient details and their submission status. Use this section to manage new review requests, monitor invite and review trends, and track the feedback you’re receiving.

My Stats #

This section contains the review information for your business.

Sources #

Choose the platforms to be analyzed from the sources dropdown.

Sections #

Within this menu, you can choose which sections should be displayed on the dashboard and reorder them to see what matters most upfront. Once you have verified your selections, click Apply.

Date Range #

To modify the displayed timeframe for each data tile, choose the desired date from the selector. This feature ensures you stay current with your review invitations and review trends.

Send Manual Review Requests #

You can send review requests to individual contacts manually by selecting the Send Review Request button.

Average Rating #

The Average Rating section visually represents your review ratings over a specified period. This graphical breakdown helps identify trends and the distribution of ratings. Additionally, a percentage indicating changes in the overall rating during that timeframe is provided, helping you monitor performance, understand customer satisfaction, and implement improvements.

Total Reviews #

This section provides a summary of the total reviews received within a specified timeframe, including percentage changes compared to the previous period. This data is crucial for evaluating and refining your customer engagement strategy and improving your online reputation.

Review Sentiment #

In this section, you can track the percentage change in both positive and negative sentiments over time, offering valuable insights into customer satisfaction and areas where improvements may be needed to enhance overall experiences and reputation. Reviews with ratings of 4 stars or higher are considered positive, while those with 3 stars or lower reflect negative sentiment.

Review Response #

Here, you can monitor response coverage, average response time, and how reviews are managed across different platforms, giving you a clear view of your engagement performance. Analyzing these metrics allows you to identify how consistently your team or tools respond to customer feedback, how quickly interactions are handled, and whether responses align with best practices for maintaining a strong brand presence.

Review Request #

This section allows you to monitor the volume of review requests sent and their conversion rates across Email, SMS, and WhatsApp, providing a clear view of how effectively each channel drives customer feedback. By evaluating these metrics, you can determine which communication methods generate the highest engagement, identify gaps in outreach, and refine your strategy to maximize response rates.

Video Testimonials #

This area lets you track how customers record, submit, and engage with your video testimonials, so you can see the full lifecycle of video-based feedback. By examining these interactions, you can identify how customers experience the recording process, how frequently testimonials are submitted, and how audiences respond to this content across platforms.

Review Widget #

In this section, you can measure on-site review visibility, impressions, and submissions through widgets, providing a clear understanding of how effectively your reviews are presented and engaged with on your website. By reviewing these metrics, you can determine how often review widgets are seen, how they influence user behavior, and how frequently visitors convert into submitting their own feedback.

QR Code #

In this section, you can track customer QR Code scans from physical touchpoints that lead to reviews, giving you clear insight into how offline interactions drive online feedback. By analyzing these metrics, you can identify which locations or materials generate the most engagement, how frequently customers complete the review process after scanning, and where optimizations may improve conversion rates.

Listing Management #

Here, you can keep all your critical business information up-to-date while tracking changes in engagement and brand interaction over time, offering valuable insights into how effectively your updates support customer trust and visibility. By maintaining accurate and current business details, you can identify how information changes influence customer engagement, discover areas where inconsistencies may affect perception, and refine your updates to improve overall brand experience and reputation.

Competitor Analysis #

This section allows you to compare your review information to that of your selected competitors.

Competitor List #

Here you can add and manage up to three accounts for comparison.

Competitive Landscape Grid #

This will compare the most commonly used words and sentiments that appear in your business and competitor reviews.

Sentiment HeatMap #

This helps you visualize the emotional landscape of user reviews, revealing the highs and lows.

Rating by Source #

This section lets you compare reviews separated by the page the customers are submitting them on.

By leveraging these features, you can effectively manage your review requests, track feedback, and enhance your online reputation.

Frequently Asked Questions #

What does the Reputation tab do? #

The Reputation tab gives you a comprehensive view of all issued review requests, recipient details, and submission status, so you can manage requests, monitor trends, and track incoming feedback in one place.

How do I send a review request to a single contact? #

Use the Send Review Request button to manually send a review request to an individual contact.

How are positive and negative review sentiments determined? #

Reviews with ratings of 4 stars or higher are counted as positive sentiment, while reviews of 3 stars or lower are counted as negative sentiment.

Can I choose which platforms are analyzed? #

Yes. Use the sources dropdown to select which platforms are included in the analysis, and use the Sections menu to choose and reorder which dashboard tiles are displayed.

How many competitors can I track? #

You can add and manage up to three competitor accounts for comparison in the Competitor List.

What channels can I track for review requests? #

You can monitor the volume and conversion rates of review requests across Email, SMS, and WhatsApp to see which channels drive the most customer feedback.