To strengthen account integrity and protect against the fraudulent use of regulated phone numbers, Persona identity verification is required for the phone number purchasing process for numbers within the United States, Canada, and Puerto Rico. This supports regulatory compliance while enhancing security and trust within the platform.

When Is Persona Verification Required? #

Identity verification through Persona is only required under the following conditions:

• You’re purchasing a number with a +1 country code (US, Canada, or Puerto Rico)
• Your sub-account has not previously completed the Persona verification process

Why This Matters #

This added layer of security brings several benefits to users:

• Supports Regulatory Compliance: Ensures alignment with telecom industry identity requirements.
• Prevents Fraudulent Use: Reduces the misuse of regulated phone numbers by unverified or malicious actors.
• Improves User Experience for Verified Accounts: Once verification is completed, users enjoy a faster, interruption-free experience for future compliance steps.

How It Works #

Initiating a Phone Number Purchase #

If you are attempting to purchase a US, Canada, or Puerto Rico number and the Persona verification hasn’t already been completed, a secure identity verification prompt will appear automatically.

Uploading Valid Identification #

You will then be guided to upload a valid, government-issued ID, such as a passport, driver’s license, or national ID card. The types of accepted documents will vary based on the selected country.

Live Selfie Verification #

Once the document is uploaded, the system requests a live selfie to match the ID using the device’s webcam or phone camera. This step confirms that the person submitting the document is the rightful owner.

Upon completing the verification, the purchase proceeds instantly, and no additional action is required from the user.

This one-time verification step ensures that only legitimate users gain access to regulated phone numbers—protecting businesses, their customers, and the platform as a whole.

Important Notes #

• Persona verification is also enabled for +1 Number Pool purchases.
• If the Persona verification modal doesn’t appear, users may need to refresh the page to load the updated flow.
• Once an account is verified, you will not be asked to complete Persona verification again.
• The verification status is retained and applied to all future compliance-related actions within that account, including Phone Number Purchases, A2P 10DLC Brand Registrations, Toll-Free Number Verifications, CNAM (Caller ID) Setups, and SHAKEN/STIR Authentication.

Frequently Asked Questions #

Which countries require Persona identity verification? #

Verification is required when purchasing a number with a +1 country code, which covers the United States, Canada, and Puerto Rico.

Do I have to verify every time I buy a number? #

No. Verification is a one-time step. Once your sub-account is verified, you will not be asked to complete Persona verification again.

What documents are accepted for verification? #

You can upload a valid, government-issued ID such as a passport, driver’s license, or national ID card. Accepted document types vary by the selected country.

Why is a live selfie required? #

After uploading your ID, the system requests a live selfie using your device’s webcam or camera to confirm that the person submitting the document is its rightful owner.

The verification modal didn’t appear. What should I do? #

If the Persona verification modal doesn’t appear, refresh the page to load the updated flow.

Does verification apply to other compliance actions? #

Yes. Once verified, the status applies to future compliance actions including A2P 10DLC brand registrations, toll-free verifications, CNAM (Caller ID) setups, and SHAKEN/STIR authentication.