Abandoned checkouts are prominently listed on the Orders page, allowing business users to efficiently track and manage incomplete transactions. This capability provides detailed insights into customer activity and helps streamline efforts to recover lost sales.
Accessing Abandoned Checkouts #
To view abandoned checkouts, follow these steps:
- Go to Payments: Click on the Payments tab.
- Choose Abandoned Checkouts: From the Orders dropdown menu, choose Abandoned Cart. This section displays detailed information including customer details and items added to the cart for abandoned orders.
Understanding the Columns #
Placed By #
This column displays the name of the customer who abandoned the checkout. If the name is not available, their email address is shown instead.
Date #
This column displays the date on which the customer abandoned the checkout.
Items #
The quantity of items in the cart is displayed in this section.
Amount #
This section displays the total cost of the items in the cart.
Email Status #
The email status section indicates whether an automatic notification about the abandoned cart has been sent to the customer.
Recovery Status #
If the transaction was completed after initially being abandoned, it is marked as recovered in this section.
By utilizing the abandoned checkout feature, business users can better manage and recover lost sales, improving overall store performance and customer engagement.
Troubleshooting Tips #
No Abandoned Checkouts Listed #
If you do not see any abandoned checkouts, ensure that your online store is correctly configured to capture these events. Check that the feature is enabled in your settings and that there has been customer activity in your store.
Email Status Not Updating #
If the email status does not update correctly, verify that your notification settings are configured properly. Ensure your email system is functioning and that automatic notifications are enabled.
Inaccurate Recovery Status #
If the recovery status is not reflecting accurately, review the process used to recover the checkout. Confirm that the transaction has been properly completed and that all relevant details are up to date.
Frequently Asked Questions #
What are abandoned checkouts? #
Abandoned checkouts refer to transactions where a customer added items to their cart but did not complete the purchase. These are listed on the Orders page to help businesses track and recover these sales.
How can I configure automatic notifications for abandoned carts? #
Configure automatic notifications by going to Settings > Notifications and adjusting the relevant settings.
Where do I find abandoned checkouts? #
Open the Payments tab, then select Abandoned Cart from the Orders dropdown menu to see the full list.
What does the recovery status tell me? #
It shows whether a previously abandoned checkout was later completed; completed transactions are marked as recovered.
Why is the customer name missing on some entries? #
If a customer’s name isn’t available, the Placed By column displays their email address instead.
What should I check if no abandoned checkouts appear? #
Make sure the feature is enabled in your settings, your store is configured to capture these events, and there has been recent customer activity.
