Monitoring your groups is key to ensuring all members are comfortable and your guidelines are followed. However, some situations need immediate attention, and you may not be able to provide it manually. Let’s check how to use workflows to remove unwanted contacts from your membership groups.

Setting the Workflow #

• Navigate to the Workflows tab inside the Automation section and create or edit a workflow.
• Add the relevant trigger(s), then click the plus icon to add a new workflow action. Locate and select Revoke Group Access.
• Use the dropdown menu to select the group you want to remove the contact from.
• Click Save Action to finish.

Add any extra actions you see fit, such as a report of why they were removed, and you’re done. This will help you keep your communities safe and healthy, allowing you to remove trolls, bullies, and other unwelcome guests as soon as they violate your terms of service.

Frequently Asked Questions #

What does the Revoke Group Access action do? #

It removes a contact from a selected membership group automatically as part of a workflow.

Where do I find this action? #

Open the Workflows tab in the Automation section, edit or create a workflow, click the plus icon to add an action, and select Revoke Group Access.

How do I choose which group to remove the contact from? #

Use the dropdown menu in the action settings to select the group, then save the action.

Why would I use this action? #

It helps keep your communities safe and healthy by removing trolls, bullies, and other unwelcome guests when they violate your terms of service.

Can I notify the contact when access is revoked? #

Yes. You can add follow-up actions, such as a report or message explaining why they were removed.

Do I need a trigger first? #

Yes. Add the relevant trigger(s) to start the workflow before placing the Revoke Group Access action.