The Record Voicemail action enables callers to leave a voicemail when no one is available to answer the phone, effectively capturing important customer inquiries or feedback when live agents are unavailable. Let’s check how to use it.

How to Use the Record Voicemail Action #

• Navigate to the Workflow tab inside the Automation section and click Create Workflow.
• Set the trigger as Start IVR.
• Click the plus sign icon to add an action and select Record Voicemail.
• Enable Play Beep to include a sound indicating that the recording has started.
• Add the seconds of silence the automation should wait before stopping the recording.
• Add a key that contacts can press to stop recording.
• Set a max time for the recording; this is entered in seconds.

By enabling Add Voice Instructions, you may introduce a message for your contacts. You have two main options for this:

• Say a message: This lets you input your desired message in writing.
• Play a message: With it, you can upload a recording to be played to the caller.

Set the number of loops to define how many times the message should repeat, then click Save Action to apply the settings.

Add any actions you want to happen once the message is recorded and you’re done. This feature ensures no important messages are missed, even if immediate contact isn’t possible, improving your customers’ experience.

Frequently Asked Questions #

What does the Record Voicemail action do? #

It lets callers leave a voicemail when no agent is available, capturing inquiries or feedback that would otherwise be missed.

What trigger does this action require? #

It is set up under a workflow using the Start IVR trigger.

What is the Play Beep option? #

Enabling Play Beep adds a sound that indicates to the caller that recording has started.

How do I let callers stop the recording themselves? #

You can assign a key that contacts press to stop recording, and you can set a maximum recording time in seconds.

Can I add a voice message before recording? #

Yes. Enable Add Voice Instructions and either type a message to be spoken or upload a recording to play, then set how many times it loops.

What happens after the voicemail is recorded? #

You can add any follow-up actions you want to run once the message is recorded to continue the automation.