Collecting feedback through reviews is essential for understanding customer satisfaction and enhancing the quality of your products or services. The process of sending review requests can be easily implemented through the system by using the Send Review Request Action in workflows. Follow the steps below to add this action to your workflow.
To initiate the process, navigate to the desired workflow in the Automation > Workflows section. Ensure that you have an appropriate trigger, then click on the “+” icon and select the Send Review Request option.
Action Name #
If required, you can update the name of the action to accurately reflect its intended purpose.
Review Type #
Reviews can be requested through three methods: Email, SMS, or WhatsApp. Choose the preferred method from the dropdown menu. For a more natural approach, you can use separate review request actions, each followed by a wait step, to send requests via multiple methods.
Note: Ensure you configure the Reputation Settings section to tailor the message to your needs.
Override Review Link #
If you have multiple connected pages that can receive reviews, you can use the “Override Review Link” to request them for a specific one.
Once you are satisfied with the action, click “Save Action” to add it to your workflow, then save the workflow to maintain your changes. By following these steps, you can easily gather essential reviews from your contacts, helping to enhance your business operations and customer satisfaction. Don’t forget to configure your review request message in the Reputation Settings to maximize the effectiveness of your feedback requests.
Frequently Asked Questions #
What does the Send Review Request action do? #
It automates sending review requests to contacts within a workflow, helping you collect feedback to understand customer satisfaction and improve your products or services.
Which channels can I use to request reviews? #
You can request reviews via Email, SMS, or WhatsApp, selected from the Review Type dropdown.
Can I send review requests through more than one channel? #
Yes. For a more natural approach, use separate review request actions, each followed by a wait step, to send requests via multiple methods.
How do I send a review request to a specific page? #
If you have multiple connected pages that can receive reviews, use the “Override Review Link” option to target a specific one.
Where do I customize the review request message? #
Configure the message in the Reputation Settings section to tailor it to your needs and maximize effectiveness.
What do I do after configuring the action? #
Click “Save Action” to add it to your workflow, then save the workflow to keep your changes.
