Subscription-based businesses can efficiently handle failed payments by configuring automated payment retries. This ensures minimal disruption to services while giving businesses control over retry attempts and scheduling.
To get started, navigate to the Settings tab inside the Payments section and switch to the Subscription sector to configure payment retry options.
Payment Gateway Compatibility #
These settings apply to the following payment providers:
- NMI
- Square
- Authorize.net
Configuring Payment Retries #
Customize the number of payment retry attempts and the intervals between them. You can define up to three retries after an initial payment failure. The default setting includes three retries with a 1-day gap each, which can be adjusted as needed. Retry intervals can be set at 1, 3, 5, or 7 days between each attempt, and changes to retry settings apply to both existing and new subscriptions, including those already in the retry process.
Subscription Status After Failed Retries #
If all retries fail, you can handle the subscription in a few ways beyond keeping it in an Unpaid state. You can automatically cancel the subscription by selecting a checkbox in the settings. You can also automatically create invoices after a subscription payment fails by enabling that option. Once enabled, select the channels you want to use to notify customers.
Once you have configured the retry settings, click “Save” to confirm and apply your changes.
This flexible approach allows you to effectively manage subscription payments while maintaining customer satisfaction and revenue continuity. By offering configurable retry settings and automated handling of failed payments, your business can reduce revenue loss, minimize manual intervention, and provide a more seamless experience for its subscribers.
Frequently Asked Questions #
Where do I configure subscription payment retries? #
Navigate to the Settings tab inside the Payments section and switch to the Subscription sector to configure payment retry options.
Which payment providers support these retry settings? #
The retry settings apply to NMI, Square, and Authorize.net.
How many retries can I set, and at what intervals? #
You can define up to three retries after an initial failure, with intervals of 1, 3, 5, or 7 days between attempts. The default is three retries with a 1-day gap each.
Do retry changes affect existing subscriptions? #
Yes. Changes to retry settings apply to both existing and new subscriptions, including those already in the retry process.
What happens if all payment retries fail? #
You can keep the subscription in an Unpaid state, automatically cancel it, or automatically create an invoice, with options to notify customers through selected channels.
Do I need to save my retry configuration? #
Yes. After configuring the retry settings, click Save to confirm and apply your changes.
